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Complaint Details
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Initial Complaint
06/24/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I received a card from Care Center.Inc postmark 02/15/2024 telling me it is time to schedule an appointment to be measured and fitted for annual diabetic shoes. I made and kept my appointment for 04/04/2024 @ 10am. My feet were measured on that date. It is now 06/24/2024 and I have not received my diabetic shoes. I have made several phone calls concerning the shoes and was put off. The last time I called , I was told that they had a back load which is the problem for the delay. I have been getting diabetic shoes for many years and I have never had any problems before now. I have been wearing my diabetic shoes from two years ago because the last pair of shoes I received are a bad fit. My feet were placed in a mold instead of being measured. I am in need of my diabetic shoes so that I can do the things I need to do without my feet hurting.
Business response
08/15/2024
See the attached documentCustomer response
08/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.
Regards,
*************************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.