ComplaintsforExclusive Sound
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello, I took my car to the tint shop on May 8, 2024 to have my windows tinted.. $184.46 I notice bubbles and gapps in the windows late Thursday So I took the car back on Friday Which would have been May 10th They decided to do the front to windows over(Which was not not done right)but in the meantime they cracked my front windshield They told me they would take care of it on Monday They text and ask for the Vin and never gotta call back never call me back on Tuesday I went up the on the May 15 ***** they did not want to pay for Safelite said $1000 was to much I asked him if they had a contract with somebody was taking there so long it's been a week Then they told me to come back this Friday May 17***** between the hours of 12 and 2 I just don't know what to do I have never been in a situation like this I have a 2023 ***** CX30Customer response
05/20/2024
After I took my car for them to replace the window on May 17,2024 which was not the right window for the car,,, which was an out brand window and when I start say something about the window not being right, He told me he spent a lot of money I should be happy but now he's not finishing the job He told me to leave or he will call the police he's not giving me a refund and do not bring the car back I asked him can I get my $100 back he told me to take him to court ********** was called on my behalf And nothing was done... They don't have nowhere in your business stating no refund policy I asked him where do I state that in your business he said I said it..??
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.