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Find a Location

Family Leisure has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Family Leisure

      11811 Pendleton Pike Indianapolis, IN 46236-3910

      BBB Accredited Business
    • Family Leisure

      2150 E 116th St Carmel, IN 46032-3213

      BBB Accredited Business

    Business ProfileforFamily Leisure

    Hot Tub Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/19/1987

    Years in Business: 39

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Family Leisure has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Family Leisure

        11811 Pendleton Pike Indianapolis, IN 46236-3910

        BBB Accredited Business
      • Family Leisure

        2150 E 116th St Carmel, IN 46032-3213

        BBB Accredited Business
      Location of This Business
      11811 Pendleton Pike, Indianapolis, IN 46236-3910
      BBB File Opened:
      4/22/2008
      Years in Business:
      39
      Business Started:
      1/31/1985
      Business Incorporated:
      1/31/1985
      Accredited Since:
      3/19/1987
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Number of Employees:
      50
      Alternate Business Name
      • Family Leisure of Indianapolis, Inc.
      Related Businesses
      Hours of Operation

      Primary

      M:
      10:00 AM - 7:00 PM
      T:
      10:00 AM - 7:00 PM
      W:
      10:00 AM - 7:00 PM
      Th:
      10:00 AM - 7:00 PM
      F:
      10:00 AM - 7:00 PM
      Sa:
      10:00 AM - 6:00 PM
      Su:
      12:00 PM - 5:00 PM
      Business Management
      • Mr. Kevin Prefontaine, Store Manager
      • Mr. Andre Prefontaine, Owner
      • Mr. Noah Williams, Manager
      • Ms. Marlas Robrock, Executive Assistant
      Contact Information

      Principal

      • Mr. Kevin Prefontaine, Store Manager
      • Mr. Andre Prefontaine, Owner

      Customer Contact

      • Mr. Noah Williams, Manager
      • Ms. Marlas Robrock, Executive Assistant
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      7 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jennifer S

      1 star

      10/18/2023

      Do NOT order from Family Leisure online - IDK if in store is any better but my daughter ordered 3 tanning beds 6/22/2023 PAID IN FULL - (hoping to add business to her new salon)its now 10/18/2023 and we are Still waiting on parts ! Sounds a little fishy to me ! Started out with an ETA of August, now every other week we are given a new delivery date . Yes a refund was offered and boy oh boy dont we wish now we had taken that refund back in August!!!! Mr ****** Sales Rep keeps making us feel like he is doing everything he can to get beds delivered- Well honestly now we are feeling scammed !!!!!

      Local BBB

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