ComplaintsforEd Martin Nissan
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a 2023 Nissan Maxima from noted dealership on March 2, 2024. Was told at the time that I would receive title paperwork to take to the *** in 2-3 weeks. At this point I have not received it. I called on April 1st and talked to my salesperson. Was told to wait til the end of the week if it had not arrived to call him back. It has not arrived. I called again to the salesperson on April 8th had to leave a VM. Called the dealership and asked for the finance department and had to leave a VM. Called on April 9th to the dealership and asked for the person who handles their title paperwork and had to leave a VM. Today I have called the *** and was told they need the paperwork after waiting on hold for 30 minutes. Have filed a complaint with the attorney general of the state as well as a complaint with another state agency. At this point I am just looking for a rapid resolution to this as I have 45 days from purchase to plate the car. Note that my down payment was in two parts. The later part being March 26. Even if it was two weeks from that date it would still be two weeks as of today.Business response
04/15/2024
We have sent the customer his title work via email on 4/11/24. We have tried to contact but no response. The delay was due waiting for personal check to clear, so sorry for not communicating that effectively.Customer response
04/15/2024
They did contact me on April 11th and I would consider the issue resolved at this point. There statement that they were waiting on the check to clear seems to be inaccurate. I have can see where said check cleared my bank back on March 28th, two weeks prior to them contacting me again. And again the whole issue was that I was running out of time with my 45 days to get the car plated. And had had no response from the dealership. I would consider it closed at this point however.Customer response
04/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.
Regards,
*******************
Initial Complaint
07/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
To whom it may concern,My name is *********************** and I am in an unfortunate scenario with a used car I purchased on January 31, 2022 from Ed Martin Nissan located at ******************************************************************** Indianapolis, **. The car I purchased is a 2016 **** Fusion, and had ****** miles on it at the time of purchase. The car has around ****** miles on it currently. I do not know the exact mileage because I have not had the car in my possession since May 9, 2022, as I am writing this letter on June 20, 2022. The dealership I purchased the car from has been extremely negligent with this whole situation.The car immediately broke down on March 3, 2022 (31 days after purchase). The car took almost two weeks to fix for a simple lug nut and alignment issue, and coincidentally wasnt covered by the warranty they provided me with. I got the car back into my possession approximately March 11, 2022. I ended up having to pay $186 for the lug nut repair. I couldnt afford the alignment fix because of the personal financial position I was in at the time, which wouldve put the cost of repair over $300. So not only did I have to pay this amount of money this soon after purchase, but my car was not functioning properly due to receiving half of the repair it needed. I hadnt even paid my first car payment (due March 17, 2022) by the time my car was in and out of the repair shop for the first time. The car then went into the shop a second time on April 11, 2022. Before I figured out what the issue was, I requested that I be able to get my money back/give the car back. The request was ignored. I got the car diagnosed and repaired at another Ed ********************** dealership located at **************************************************************** because the dealership I purchased the car from was yet again, negligent. I called the service department multiple times throughout the week to inquire about when they could get my car in to diagnose/service it. Check file attached for rest of letterBusiness response
07/15/2022
The repair on this vehicle is to be completed today and we have made a good will offer to compensate this customer.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.