ComplaintsforFerrell Property Management, LLC
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Complaint Details
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Initial Complaint
05/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hello. I had work done by this company last June 2021 and the work was not done correctly. I contacted the company several times to correct the problem and have yet to have anyone come after being told several times someone would come fix it . I have pictures, emails and texts confirming . I paid $1350 for work to be done. I have never asked for funds back but now I am . They were suppose to properly place a drain , and dirt in my back yard to stop flooding when it rains. The drain was noticed about ground immediately after work was complete and they supposedly came back to put more dirt. Summer ending and there wasnt much rain . Beginning this year in April it started to rain and the drain was noticed above ground again when it was suppose to be buried 6 ft . Contacted the company they stated the will be out to fix it. They have yet to come out.Business response
06/08/2022
We greatly regret that you are dissatisfied with your service. Unfortunately, we were not contacted until almost a year later to correct the drain issue (typically we warrant our work for 90 days unless otherwise specified in a contract). Please note that at no time did we communicate that your drain would be buried 6 feet deep, we always communicated it would be 1 foot (12 inches) deep as detailed in the attached estimate. While, we do not accept any fault given the delayed timeframe of the complaint, but we do appreciate and value you as a customer and therefore did take action and refunded your payment in full. Thank you for your patience as we worked through this matter.Customer response
06/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.
Regards,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.