ComplaintsforGreenway Waste and Recycling, LLC

• Initial Complaint

  06/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This trash service is required for us to pay at the apartment complex I live at. For this payment, it is expected that up to 2 bags of trash, under 25 pounds, are to be taken out 5 out of 7 days of the week. Everytime I put my trash out, it is a 50/50 split on whether or not the company will actually take my trash. When the employees don't take the trash, they don't leave a violation notice saying why they didn't take the trash, so I can fix any issue in the future. This is a service I am forced to pay, and Greenway doesn't provide the service that I pay for.

  Business response

  06/14/2024

  Upon receipt of the letter, I called ********************** and discussed the nature of the failure and his attempts to contact us, with a promise to call back with response and suggested resolution.  I researched the attempted calls in our customer satisfaction platform and found that he had indeed contacted us on 6/6 and we in fact did not respond to him, instead opting to retrieve the trash from in front of his unit.  I then reached back out to ********************** only to receive his voicemail.  I then contacted him via email, confirmed the facts and asked if there was anything we needed to do to resolve the issue, as he has since moved out of the community (and unit) in question.  He responded that he wished we'd received the notice earlier and that there was no further action to resolve the matter.  He also thanked me for reaching out.  

• Initial Complaint

  11/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Greenway trash valet threw away my dresser full of designer jeans and a media console while I was in the process of moving. The dresser was delivered back to me after calling the apartment and the property manager getting ahold of the employee responsible. The dresser was damaged beyond repair, the jeans were thrown away in a trash compactor, and the medial console has damage to it as well. Greenway had admitted this was their fault and they are not supposed to take large items, or throw clothing or shoes away. **** the DM stated he would reimburse me for the loss and damages, however now they are giving me the run around. There were at least 20 or more pairs of jeans that range from $80-100, the dresser was $500, and media console was recently restored by myself and was $300 when I bought it over the summer. Im estimating this to be around $2500. I want a resolution to this immediately as Im not getting anywhere with the manager *** or the DM ****. **** originally stated he would reimburse me but now they wont return my call just vague emails. It clearly states in my apartment policy that large pickup is not trash and neither is CLOTHING OR SHOES

  Business response

  11/21/2022

  I am in receipt of your letter of complaint regarding **************************  This individual contacted us on Friday 11/11 (Veterans Day) towards the close of business.  Then continued to demand that GreenWay correct everything immediately by contacting us over the weekend multiple times (5-6 times) which is evident by her complaint to the BBB over the weekend on Saturday 11/12.  We responded to each communication by informing her we would not be able to fully address her issue until GreenWay opened on Monday and employees returned to work.  On Monday her issue was addressed to her satisfaction and this complaint has been resolved.

  Please inform me how we go about closing this complaint with the BBB.
  

  T**** you, 

  ********************;
  

  Principal Partner

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩