ComplaintsforIAA Title Procurement

• Initial Complaint

  10/23/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  IAA Title Procurement is handling my total loss auto claim for **************. They sent me a false statement that they were waiting for the title from the lienholder. I had a late payment charge because I didn't make the August car payment because they assured me it was handled. The bank said they had not requested the title or paid the car off. They simply called and asked for a payoff amount and didn't even tell them it was totaled. The car was totaled on July 23rd and I am still awaiting settlement. *** asked me to fraudulently sign a document that the vehicle registration was lost in the accident. They made a false statement that the *** denied the statement I wrote about transferring the license. They gave false statements about not receiving two statements I had sent via *** Ex. When I confirmed both deliveries they backtracked and said they did receive them but there was something wrong with them. Every call is a series of false statements from them. I want reimbursed for my late payment fee and I want this claim settled. Udate: I delayed submitying in hopes *** would take steps forward. They said yesterday they approved the claim. **** said they have not requested an updated payoff as of this afternoon. No action has been taken from what the bank can see.

• Initial Complaint

  09/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  DOA(date of accident): 08/23/2022, USAAs insured is 100% at fault for damage to left rear of my vehicle and the clip on the intermittently working DVD player. USAA instructed me to go to Gerber Collision for repair estimate. I have been driving and in possession of my vehicle since DOA. 1st RED FLAG was a call from someone wanting to take my vehicle without my consent, authorization, or any communication regarding USAA, Gerber Collision, CCC One, IAA, and Title Procurement company (all involved with the management/mismanagement of this claim) claiming my vehicle was a TOTAL LOSS/SALVAGE TITLE. A day later I received a Total Loss Settlement (TLS) that falsified, misrepresented material facts devalued my vehicle, elevating costs of repairs by: leaving off 14 specifications/details of my vehicle, downgrading original repair estimate from Gerber Collision from GOOD to FAIR, estimating my SEAT COVERS (not the actual seats), estimating the covering on the dashboard (not the actual dashboard), stating the interior is TAN/OAK (my actual interior is GRAY/CHARCOAL), claiming the GRAY/CHARCOAL overhead console w/ trip meter was damaged (it was NOT) and must be replaced with an INCOMPATIBILE $1734 TAN/OAK overhead console w/trip meter that only fits a vehicle with a sunroof/moonroof (my vehicle doesnt have a sunroof/moonroof), measuring my new tires as 11/32 and claiming they are 3/32 FAIR, stating an inflated $6700 cost of repairs, a 182% of 100% threshold, $4100 deflated vehicle valuation, later doubled the vehicle value to $8100 and threshold remained at 182%of 100%, USAA replied to the *********** insurance Division that it is less than 100% threshold & not a salvage/**** on the 2nd reply to the state claimed it had always been 117% of 100% threshold after gaining almost $200 by changing the INCOMPATIBLE TAN/OAK overhead console to an INCOMPATIBLE GRAY/CHARCOAL overhead console with trip meter, etc. Its been over a year attempting to resolve this and I have NEVER received an accurate repair estimate. The interior of my vehicle is GRAY/CHARCOAL & even the most recent repair estimate claims: my vehicle is tan, and all repair parts are to be replaced in the color of TAN/OAK, except now the INCOMPATIBLE over head console with trip meter will be in GRAY/CHARCOAL, the vehicle has been downgraded again down to FAIR, jumped back up to 182% of a 100% threshold, must be listed as a TLS/Salvage title even though it violates ************ statutes, had to file 2 police reports for harassment and threats of predatory tow practices because IAA,Title procurement Company, etc., stated they had a right to take my vehicle vehicle without my authorization, consent, signature, etc. To date, the vehicle has not been repaired due to stall tactics and continued bad faith, negligence, behavior with the handling of this claim. USAA, ****** Collision, etc. are holding this claim hostage and refuse for it to be started elsewhere due to the fraudulent behavior. Gerber Collision this week stated they have been instructed by USAA not to talk with me and direct all claim concerns to USAA. USAA has emailed that I must go through my insurance company or accept this fraudulent TLS/Salvage title and if I do not accept their bad faith, negligent misrepresentation of material facts and take the **** then USAA will force closing the claim with NO payment for repair. There is an open pending investigation with DCCA ****************** ***************. No frame or mechanical time are listed on the estimate/quote. According to *****, "For the purpose of this definition, a vehicle is a total loss only if there is material damage, including flood damage, to the vehicle's electronics, frame, unitized structure, or suspension system, and the projected cost of repairing the damage exceeds the market value of the vehicle at the time of the incident causing it to be declared a total loss." Thus, the vehicle should not be a salvage title and should remain as a clean title.

• Initial Complaint

  09/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  IAA has not processed a TD420 for my vehicle as per law regarding the total loss of my 2006 Dodge Durango. I completed all of the required documentation and they were supposed to submit this paperwork to the state NLT Friday 01SEP23 so that I could apply for a new title. Im at the *** now and they cannot process my title until they recover the TD420 notification. This means that I could be driving a vehicle with a suspended license until they submit this paperwork. I took the day off of work to complete this within the legally allotted time, and now I am at risk of violating the law due to their inaction.

• Initial Complaint

  02/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  iAA This is my second time dealing with this company and my experience is just as bad as the first time, my first time dealing with them they would just tell me they needed 2 pieces of paperwork so Im like okay thats to easy i send in paperwork and dont hear a word from them so i call, come to find out they needed more paperwork this time so i send that paperwork in, more time goes by and nothing so i call again next they are telling me they need the tags off of my car and the title so i send that in and guess what i wait again and still no word or change in my status on my account and nobody knows whats going on, so i call again and they are like we didnt need your tags so at this point Im like what else do yall need cause every time its something new, so about 2 or 3 months go by now and they never sent me my tag back in the mail like they said they would, till this day i still havent gotten it back and its been over 4 months, now for my second time dealing with them its the same thing, they already have my title so Im thinking this process is going to go smooth but i was wrong, once again they nobody at this company knows how to call you and tell you what they need from you so i have to call everyday to check on my claim and nobody knows what to do its like everyone that works for this company is clueless and doesnt know how to do the job. Its going on 2 months now on my second time with them for something so simple that they should have known from the start Im tired on wasting money getting things notarized for it to be the wrong paperwork or them getting the vin number wrong on the paperwork having me wasting money, gas and time. They have to do better i would avoid them and USAA at all cost

  Business response

  03/13/2023

  This file was received in Title Procurement January 10. At the time, IAA was advised the vehicle was titled in the **************. The *** report showed the titled owner as someone other than ********************. Email correspondence was sent to the complainant advising the same. We spoke with ******************** on January 11 who advised us he had turned the title in a month prior. We were unsure where his title was at this time. On January 16, an updated *** report was run indicating the vehicle was titled in GA to ********************. The next day we spoke with him, and it was determined that he was retaining his vehicle and had received a copy of his title from the provider and we just needed a signed and notarized power of attorney form. 

  The complainant returned the *** form he had been sent, but it was then discovered that we had mistakenly provided the wrong forms for him to fill out. Upon discovering this error, the correct documents were sent to ******************** who promptly filled them out and returned them. 

  Due to Title Procurement's error the file was delayed and we sincerely apologize for the inconvenience caused by this.

   

• Initial Complaint

  12/29/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I sent my title to them they have taken over a month to send my check to my bank as i sit here and accrue a daily interest. None of their employees have customer service skills. None of them no how to read an account. I had one guy we couldnt understand asked to be transferred and he told me to watch my mouth. They missed sending me a couple of documents that i needed to sign to get my title they didnt send me the odemeter sheet i didnt have a power of attorny sheet. This company is so unprofessional. They have no idea what they are looking for.

  Business response

  01/12/2023

  Please note when the initial title information was run, a lien with ********** was showing. We called Chase and were advised that lien was satisfied. Attempts were made to speak to Ms. **** to request a lien release. When we did contact the vehicle owner she advised did not want to call us anymore as she believed we had all we needed. We eventually were able to determine that there was in fact an active lien with Black Hills FCU. On December 29th, we spoke with Black Hills, obtained the payoff and subsequently issued the OK to pay. Shortly thereafter the insurance company would have released payment to the lienholder. 

• Initial Complaint

  06/16/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Basically this company seems to be completely incompetent. I was in a small auto accident that was not my fault on April 2 of this year. I had to work through the other driver's insurance (AAA) in order to get a remedy for my damages. My car is a 21 year old ***** Civic, so AAA deemed it a total loss.It took about 2 months but I finally got a check from AAA for my car. The next step was to send my title overnight to IAA. I did this on May 13. At the time, they told me that the title would be stamped "salvage" and sent back to me the next day. I'm writing this on June 16, so it's been well over a month and I still have not received my title back.I have called IAA repeatedly - 12 times in all. I have yet to speak to a person at the company who seems to have any clue how to actually procure a title. I am repeatedly put on hold for ***** minutes before I finally hang up. I have been told repeatedly that "someone will look into this" and call me back within 24 hours. I have yet to receive a call back.So... I still don't have my title and I have no idea what I have to do to actually get it back. This company is obviously an absolute joke and it's unacceptable that they are allowed to do business as a "title procurement company" when no one there seems to have any clue how to procure a title.I would like to get a call from someone at the company who has some power to actually get things done and I would like a formal, written apology for the month of run-around I have received and all the hours I have wasted on the phone with them.

  Business response

  06/23/2022

  We have been in contact directly with our customer regarding their concerns and have located and overnighted their vehicle title back to them.  Please reach out to ********************* (Title Procurement Manager) at **************** with any further requests or concerns.

   

  Thank you,

   

  Title Procurement, IAA. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩