ComplaintsforBob Rohrman Auto Group

• Initial Complaint

  11/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a car from *************** of ********. The next day the check engine light came on & vehicle wasn't driving well. I took vehicle back to let dealership know about issues & that I no longer wanted the car want my money back as I didn't feel safe & that it was a rip off to be sold a bad vehicle. The staff has been nothing but rude, disrespectful as to not wanting to acknowledge that they sold me a bad vehicle.i have canceled with finance company & have returned the Vehicle to the dealership. I was also overcharged for a used 2017 dodge journey which I was also ripped off

  

  Business response

  11/27/2023

  Hello, 

  This issue has been resolved. The vehicle was taken back. 

  Thank you, 

• Initial Complaint

  04/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a 2023 Tucson SEL from Rohrman Auto Group in Lafayette, IndianaIt had a major drive train failure from the factory This is Failure #1 and should have been caught at the factory upon inspections I did not want to buy a vehicle from Rohrman that had a problem This is Failure #2 as the dealer admitted that they should have caught this defect in their inspections before they sold it It took me over a week to get the dealer interested in the problem. I do not want this defective car. This is Failure #3 as the dealer has pushed the resolution of this problem on me and is generally unresponsive to my direct, clear, and respectful requests I made a case with ************************ (Case # ********* requesting the same. This is Failure #4 as the customer service system seems to be broken, and left me stuck between a staff turnover problem there I do not want this car, but instead want it replaced with a defect-free 2023 ******* Tucson in the same color that I purchased.

  

  Business response

  05/05/2023

  We have resolved this issue with the customer. A new vehicle was placed in his possession to replace the problem vehicle. 

  Thanks 

  Customer response

  05/07/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *************************

• Initial Complaint

  04/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently had repairs to my 2012 ****** Corolla at *** Rohrman ****** in Lafayette. The customer service person and the cashier discouraged me from using a credit card for the payment ($2535.31) because the credit card company "would charge me 3%." When I explained that I didn't think that was true and that the credit card company would charge Bob Rohrman Auto Group 3%, the merchant, NOT me, the customer, I was told the employees were just doing what they were told. These employees, by the way, did an excellent job of customer service and should not in any way be reprimanded. I asked them to run my credit card and was told it would charge me approximately $76 more than the services provided by Rohrman. I was not shown a receipt and the cashier "was only doing what she was told to do." I ended up using my debit card because, fortunately, I had enough of a balance in my checking account. There are signs everywhere in Rohrman dealerships that say "Your credit card company will charge 3%.. We encourage you to use another form of payment." This sign is a misrepresentation of the truth. What the signs SHOULD say is "Your credit card company will charge Bob Rohrman Auto Group 3% if you choose to use a credit card for payment. We don't want the extra charge. We want you to help ** to avoid these charges by using another form of payment such as check or debit card." Sorry, *** Rohrman, this is a cost of doing business (the credit card charge to the merchant). Many, many people can't afford an unexpected $2,500 expense for their only form of transportation and the ONLY way they can pay is through a credit card. I believe if I HAD used my credit card, I WOULD NOT have been charged $76 (my credit card company confirmed this) as the salesperson and cashier implied. This is a ploy used by Bob Rohrman Auto Group, one of the largest privately owned dealerships in *****************, to avoid paying credit card usage fees.

  

  Business response

  05/08/2023

  Hello, 

  There is no fowl play going on as the customer states. Our merchant surplus agreement is a charge that is directed towards the customer. We have signs all over our stores / ******** displaying this information so it doesn't catch customers by surprise. This isn't a "Ploy" as the customer states. 

   

  Thanks, 

  Luke Rohrman

• Initial Complaint

  10/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a LoJack subscription from a ************** dealership. Initially they forgot to register the device. It then transpired that the device was never actually fitted. I have been sold a service that doesnt, and can never, work. The dealership are solely at fault. They have yet to issue me a refund.

  

  Business response

  11/21/2022

  I have forwarded this on to our ******** director team. This purchase was for a store in ********. 

  Thanks, 

   

  Luke Rohrman

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩