ComplaintsforAmerican Complete Auto Care

• Initial Complaint

  11/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  8/22/23 $50 and $166.20 10/27/2023 $429.80 I initially went to this business because my car failed the emissions test and only 1 code popped up. I was told that they charge $50 to do a diagnostic and if I got the repairs done at their shop that $50 would go towards my repairs. The same day (8/22/2023), I also paid $166.20. I was told to drive the car for a few days and bring it back so they can check it and make sure everything was good. I went back on 10/27/2023 and was told I needed another repair but because it would be special order I had to pay for it so it could be ordered. I paid $429.80 that same day. I returned days later and they repaired it. I told by the lady working the counter that I should take it back to emissions because she was sure it would pass. I immediately left the shop and had it tested for the 2nd time. While driving to emissions the car was making a rattling noise that it wasn't making before. The car failed and instead of 1 code being listed now it was showing 3 codes. I returned back to the shop same day and she said they would do a smoke test. They supposedly fixed the problem and she told me to drive it for a couple days and bring it back. I returned some time later and she said they looked it and asked if I wanted them to do a smoke test. I said no and asked for the failed emissions paper. She became angry and said if I took it to emissions it would fail again. I didn't respond, left and went back to emissions. The car failed BUT now only 1 code was showing AND it was different from the codes I had before. I still need to have my car repaired because they didn't truly fix it. I feel they didn't really repair anything. I also feel they were purposely doing things so I would have to get more repairs.

  Business response

  11/27/2023

  Customer was warned on several occasions ********* and ********* that this vehicle still has an evaporative system leak and would require further diagnostic and/or repair. It is also stated on the customers signed receipt. The customer declined (in a very rude manner) and left our facility.  We offer nothing. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩