Customer ReviewsforChoice DNA Testing

I had non invasive prenatal paternity testing done at 7 weeks, was called to go back in at 9 weeks due to low fetal fraction. Received phone call results were sent. After reading the reviews I was completely stressed about the testing accuracy. I spent many days thinking and researching about it. However I can tell you my results were accurate! My son was born on 4/30 and I told myself Id come back here and leave some enlightenment for anyone in the same situation that has read all the negative reviews. Very positive experience. Thanks ChoiceDNA

Thank you for the kind words and sharing your experience. We appreciate your business and will continue to do all we can to help as many families as we can find the truth through DNA.

I spent $1500 on a DNA test. I had to constantly follow-up. Well, after the first try they said they needed to retest. So, I sent in additional samples. The samples were delivered back to them on 12/27/2023 and they confirmed via email testing would start 12/28/2023. I followed-up via email on 1/3/2024 and they said they hadn't received one of the samples. I searched the tracking number and confirmed it was delivered on 12/27/2023. They lied and said there was no information on the package when I clearly included the case number and name in the package. Conveniently, there was no image uploaded to my patient portal of the package for my case manager to verify. Finally, on 1/3/2024 they have claimed to have started testing. DON'T USE THIS COMPANY. This has been more of a headache then I could have ever imagined. You have to constantly follow-up with them to get ANY results. I started this process over a month ago and still have nothing to show for it, aside from having wasted $1,500.

Thank you for the feedback. Our goal is to achieve a 100% customer satisfaction rate. I'm happy to address your concerns publicly and offline. $1500 is a great deal of money. Your time is equally as important. We don't take either lightly. When you called to check on your samples, it's not that we lied to you. Our system was not updated and the representative you spoke with did not have a record of the sample at the time you called. Some of this is attributed to you calling during the New Year's holiday break. Once your samples were successfully logged and scanned in we were able to see the images and noticed you didn't write the alleged father's name on the sample. I've attached that image for your review and I've emailed you a copy. This is what caused the delay in your sample being logged in. After lengthy and diligent research, we used the address on the mailing envelope from the package you sent us to associate the unmarked samples with your account. You started the process over a month ago, but since you were obtaining samples without the alleged father's knowledge, the samples you were providing didn't have enough DNA, therefore the ******************* more samples. We did not charge you for testing the additional samples. After speaking to our results department I was informed that you have received your results. Sorry for any poor service you may have received along the way. Please let us know if you have any further questions or concerns. Please let us know what we can do to offer you a happy resolution to this case.