ComplaintsforNye's Automotive, Inc.
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Complaint Details
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Initial Complaint
08/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a cylinder head off of Nyes for $2000. After putting only 900 miles on the truck, the cylinder head failed causing my motor to blow. I informed **** of the problem and they said they would take care of it. The motor blew in March of 2022 and as of August 17th 2022 the problem is still not fixed. The have gave me multiple excuses(lack of help, cant get parts, parts were not right) I went to ************ myself and bought the part(that they said they could not get for 5 months) and that was supposed to be the only thing they needed to fix the issue and a month later they still have not fixed it.Initial Complaint
02/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Dropped an engine and parts off to machine shop to have some work done. I was told it would be a 3-4 week turn around. I didn't get my engine back till over a year and 2 months. I also had a list of things I wanted done specifically and was assure they would be done. Once I finally got my engine back none of the things we had talked about were completed. Engine has the wrong head gaskets, wrong bearings, wrong timing chain set, and a keyway was not cut into the crank. Due to so much being wrong I don't trust anything that was performed, so it is going to another shop to be reworked.Customer response
02/24/2022
This is the receipt that they gave me when I picked the engine up. It does not have all the notes on it that they took down when I dropped the engine off. But to be clear the engine was supposed to have keyway cut in the crank, MLS head gaskets, double roll timing chain and high quality bearings. The heads were also supposed to be decked but I am assuming they have graphite gaskets on there because they didn't deck the heads. When I got the engine back it didn't have any of that done. It looks like it was just thrown together with parts they had laying around. Not to mention the intake and exhaust sealing surfaces look like they were ground off and can catch my nail on some of the ridges.
They had this engine for over a year and 2 months. I was quoted 4 weeks to get the engine back when I dropped it off.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.