ComplaintsforMrs Quilty

• Initial Complaint

  04/18/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I ordered a box of quilting fabric. The post office sent it back due to no pobox number on it. I have sent 2 emails, 1 text and called 1 time. No one answers anything. I would like my money back, this company cant be trusted I had signed up for monthly subscription but I have cancelled it. Now I dont know if they received the cancellation

  Business response

  05/13/2024

  Hello,
  
  I am writing in response to the complaint filed against Mrs. ********************** regarding the delivery issue. We sincerely appreciate the opportunity to address this matter and resolve any concerns raised by the customer.
  
  Firstly, we would like to extend our apologies for the delayed response to the customer's inquiries. At Mrs. *********************** we prioritize providing timely and effective customer service, and we regret any inconvenience caused by our delayed communication.
  
  Upon thorough review of the customer's order history and correspondence, it has come to our attention that the Mrs. ********************** subscription box order was unfortunately returned to us by the postal service due to an incomplete address. We acknowledge the frustration and inconvenience this may have caused the customer.
  
  In response to the customer's initial email request for an assistance, we took action to rectify the situation. A replacement for the order was promptly initiated and dispatched on April 20th to the updated shipping address. Our shipping records confirm that the replacement was successfully delivered on April 26th. We hope this resolution has addressed the customer's concerns satisfactorily.
  
  However, we understand that the customer may still have lingering concerns or additional questions. We want to reassure them that we are fully committed to providing further assistance and addressing any remaining issues. Should the customer require any further clarification, resolution, or assistance, we encourage them to reach out to us directly. We are dedicated to ensuring their satisfaction and resolving this matter to their complete approval.
  
  Once again, we apologize for any inconvenience experienced by the customer and appreciate their patience and understanding throughout this process. We value their feedback and the opportunity to address their concerns.
  
  Thank you for your attention to this matter, and we remain available for any further assistance or clarification needed.
  
  Sincerely,
  
  
  
  
  
  
  

  Customer response

  05/14/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *******************

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