Complaintsfor5 Star Imports

• Initial Complaint

  03/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2018 Chevrolet Suburban from 5 Star Indy Auto LLC. DBA 5 Star Imports on 3/21/2024 for $29,753 and was severly deceived. Upon arrival we noticed that the odometer reading was ***** miles over what was stated on the contract paperwork and bill of sale. We also asked through text message and by phone if their were any noticeable dents, dings, or damage. "No Imperfections" is the statement that was made to us on video from our sales person ********. The entire rear bumper cover needs replaced due to the clips on it being broke, as well as significant damage that is spidering and was very obvious immediately upon inspection of the vehicle. The driver side door arm rest is also hanging and the clips need replaced. On both sides of the vehicle there are paint chips that are to the metal on both rear doors as well. The front bumper also has scuffs. Based on the original video of the 2018 Chevrolet Suburban posted on their website as well as videos from their employee no damage was shown. We asked multiple times if their was any damage big or small since we are out of state and could not physically view it. We were also told that the vehicle was cleaned and detailed before it was sent to us. Upon arrival the carpet around and under the mats were completely disgusting and covered in dirt, crumbs and even a piece of food. Their were dust, crumbs and dirt in every cup holder, every door cubby, the front console, etc. Also the surfaces were not wiped down/off well at all. We literally took a wipe and ran it across the center console in the front and it immediately turned from white to black. We are extremely displeased with the Suburban we received compared to what was portrayed by 5 Star Imports. One of the main issues being the misinformation on the contractual documents regarding the odometer reading. We would feel differently if we hadn't asked multiple times about visible damage. I have time stamped pictures and videos to verify all of the information stated.

  

  Business response

  04/29/2024

  to whom , it may concern , 

  we opened up a claim with the transportation company that causes the issue, however, we contacted the customer , we agreed to pay $4000 back  and both parties are satisfied. even it wasn't our fault but we value him as a customer and sorry about any inconvenience.

  looking forward to hear back from you.

  regards

  Customer response

  05/09/2024

  5 Star Imports did send a $4000 check that will cover SOME of the damage that they lied about. We did come to an agreement that $4000 was fair. However, the fact that they wrote to you stating they filed a claim with the transportation company and they gave us the money even though it wasnt there fault was another lie told by the company. **** their financial manager flat out admitted the damage was there when they received the vehicle from auction and the sales person ******** just lied to us about it. He even stated there were pictures showing the damage when they received it and transportation had nothing to do with it. So for them to send a statement claiming they were paying us even though it wasnt their fault just again reiterates how deceptive they are. **** was extremely helpful, honest and understanding through the whole process of trying to make things right. 5 star imports company as a whole should follow his example. We do appreciate everything he did to try to make us happy in the long run. My overall experience with this company was still a very negative one because honesty goes a long way for me and they just dont know how to be honest. I truly hope they have not filed a claim with the transportation company because that would be fraud. 

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