ComplaintsforCity Tire of Peru, Inc.
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Complaint Details
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Initial Complaint
10/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paod for a simple balance and alignment. And now i have the worat toe in on my vehicle. My steering wheel is almost completely to the left while driving straight. I want a full refund of the money i paid. I have to drive back and forth 20 miles to resolve this. They claim to be ********* but lie and steal with their every breath.Business response
10/18/2023
City Tire of Peru, Inc.
**************
Peru, ** 46970
Serving you since 1986
10/16/2023
***************************
*******************************************************
Wabash, ** 46992
Dear ******************,
I am writing in reference to the balance and alignment of your **** Chevrolet G20 Van.
First of all, I apologize for the inconvenience this has caused you. We take great pride in our service at City Tire of Peru, Inc. We make customer satisfaction a priority.
I trust getting the alignment done at another shop has helped to take care of your issue. Please know we are paying that bill. As well as giving you a full refund.
We appreciate your feedback, and I hope this has resolved your issue.
Thank you for bringing this problem to our attention. We appreciate you and your business.
Sincerely,
*******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.