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Complaint Details
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Initial Complaint
05/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
A $1,000.00 deposit was made on 9-24-23, the work was to start with an app roximate date of Jan 2024.Due to Rossi being behind on jobs, it wasnot started until April. Six new stair treads and risers .Upon completion of the job Rossi Construction was paid the balance., which was another $1.000.00 dollars as stated in the contract. Shortly after installation the stairs had a very loud squeaking sound. I called the office they sent the guy back out to access the problem, he stated the stairs needed some more support and he would have to put some screws in them. He put screws in but the stairs were still squeaking.he stated that was the best he could do. After calling the office several more times leaving messages with no response, waited a day or so finally spoke with ****. asked her to send someone else out to see if they could solve the problem. I was told it would be more money. I was told that **** the boss would give me a call. Still waiting.
Business response
05/20/2024
We have rectify the problem the customer was not pleased with. She was happy after our worker went and fixed her concerns.
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.