1 Customer Reviews
Review from Donna C
1 star07/12/2023
Beware, Beware, ***** the owner of company came out to bid job and said its an easy fix, his guys would remove caulk and there would be no gap after they were done. My husband mentioned the gutter and that would be no problem its an easy fix. ***** and another guy came out today and theres a 3/4 to an inch gap on corner and they cant lift it anymore because of the gutter. We offered to take the gutter off and ***** said no it wont work he already fixed it. We were very unhappy because theres a 3/4 to an inch gap on right corner and he said there would be no gap. He began yelling and said if we dont like the work, dont pay him. He doesnt want our money! My husband offered 3 times for him to take our check and all 3 times he refused, he didnt want bad social media reviews. He continued yelling saying $650 isnt going to make or break him - ENJOY YOUR FREE CONCRETE!! Very out of line behavior from a company owner and no one should have to experience this especially when the job is not done like he said it would be. We called ********* concrete because they referred us to him and they are removing them from their referral list of contractors. They couldnt believe a company would behave in such a way.
AAA Mudjackers, Inc. Response
07/13/2023
We did show up like we said we would to ********************** and *****'s Step. *********************** assumed we would remove the caulk; we do not do that, and the work order only says lift and stabilize step that is what ******* told us he wanted done.
*********************** stayed in the house the whole time we dealt with her husband *************************** from the time he called for an estimate to scheduling the job and on the job. We did not take any money from them, they said they were not happy. If we kept lifting it would have done damage to the gutter, ******* offered to remove it, but it was screwed into the brick all the way up the house it wouldn't have been an easy job to remove.
If *********************** wanted the caulk removed, they should have told me, and I would have explained that we do not do that. All we were told is to lift the step. ******* and *********************** did not tell us the gutter was added after the concrete had settled or we would have told them we would need that removed first. We also lifted another area they wanted done that was not on the work order because they added it onsite.
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