Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

1st Source Bank has 58 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • 1st Source Bank

      100 N Michigan St South Bend, IN 46601-1630

      BBB Accredited Business
    • 1st Source Bank

      101 S Main St Goshen, IN 46526-3701

      BBB Accredited Business
    • 1st Source Bank

      120 S Lake St Warsaw, IN 46580-2850

      BBB Accredited Business
    • 1st Source Bank

      10633 Coldwater Rd Fort Wayne, IN 46845-1280

      BBB Accredited Business
    • 1st Source Bank

      201 S Michigan St Argos, IN 46501-1230

      BBB Accredited Business

    Customer Reviewsfor1st Source Bank

    Bank
    Multi Location Business
    View Business profile
    View Business profileBBB accredited business

    Star rating
    10 word minimum.

    You can use up to 2000 characters

    Before you can leave a review on bbb.org,

    you’ll need to add a phone number to your account. Your phone number may be used to verify your identity.

    Provide Your Information to Leave a Review

    Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

    All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

    This is automatically determined using your first name and first initial of your last name.
    How would you like to confirm your review?
    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Verify your phone number

    Enter the 6 digit code sent to the phone number ending in undefined

    If you have not received a code within 2 minutes, you can re-send it.

    8 Customer Reviews

    Sort By
    • Date
    • Highest Rating
    • Lowest Rating
    • Review from Jessica C

      1 star

      04/13/2024

      Retirement funds/pension was held at 1st source bank. They for some reason couldnt cut checks. Wires are not an option at 1st source. After several inquiries they were supposed to deliver funds in person. They then for some reason couldnt but then said they had a computer glitch and dropped half a million dollars in the mail. Checks this large should be a wire or at least delivered with signature required. We will see if the funds ever arrive. Stay away from this bank, Im not sure they actually have money whe. Its requested.
    • Review from Joshua A

      1 star

      04/11/2024

      Worst bank ever consistently overdraft every chance they get at $36 a pop. Their same day deposit protection for overdrafts is garage. Often they process the charge close to closing which is at 5 so anyone with a job is screwed and they won't stop after you reach the negative any auto payments they will process even if you put a restriction on the account. ************************** if you read this your **** cabbage for robbing people with little in the first place.
    • Review from Kenneth R

      2 stars

      01/15/2024

      Not a bad Bank but it's not without its issues. I ordered checks over 2 weeks ago they never arrived if they were lost or stolen I hope they will cancel the entire box without charging me ? Anyone can use them! When I called they offered to send more out but that doesn't help pay my bills or protect me from my account getting drained.
    • Review from Robert F

      1 star

      12/05/2023

      I have a loan with 1st Source Bank of ********** ******* like cosigned for my daughter when she failed to make a payment the bank whom has my name and phone number as the primary borrower failed to call me and tell me so that I could make the payment instead they waited 30 days and then reported it to the credit bureau ruining my excellent credit report ironically after they did that then they decided they should call me I'm very upset with this bank If they had only called and asked me for the payment to begin with I would have paid it immediately very poor practices on their part I wish there were some way to collect damages from them for what they did to me
    • Review from Latosha G

      1 star

      12/01/2023

      I was discriminated against by the branch manager in ********** on ************. Ive been a member for many years but will be taking my business elsewhere
    • Review from Janet G

      5 stars

      05/25/2023

      I've banked with 1st Source Bank for 40 years and never had any problems.
    • Review from Brian W

      1 star

      08/21/2022

      The bank teller, *************************** stole my personal bank information and provided it to an inquiring individual. Apparently that does not go against 1st source corprate policies. There is no privacy with this bank and all your information can be compromised. Highly recommend using a credit union
    • Review from Benjamin S

      1 star

      04/02/2022

      AVOID THIS BANK AT ALL COSTS!! If not for my HSA I have through my employer needing to be at this bank in order to receive employer match... I'd rip that account out and go elsewhere with it as well.I was looking to move to this bank a couple of months back. Signed all the paperwork, opened my account and made an intital CASH deposit. During the process, they completely screwed up my account despite having my wife's personal information on the license she gave to them, they never opened the savings account requested and it took almost 2 MONTHS to get my wife's correct debit card. They had sent her original debit card a week after opening but had her name entirely wrong, I brought this to their attention THREE TIMES over 45 days and only after the 3rd time when I had told them if they didn't get it right I was taking my business elsewhere... Did they finally sent it. Well by then it was too late, my wife had not been able to use the card for nearly 2 months. All purchases were done on my card and we even had to withdraw cash from the teller, the deposit it in ANOTHER BANK just for her to have access to it. I hadn't gotten around to closing my account yet because I haven't had time to wait on hold for 45 minutes every day, but I went to transfer some money from my HSA to my account so I could use the card, I find out they have already canceled my checking account and canceled all cards. No notification, no email, no paper statement, no phone call. Just canceled it... On their own... Without my request. I was going to cancel it anyhow, so thanks to them I no longer have to! This account has NO MINIMUM BALANCE, just a minimum direct deposit amount or you risk fees... Not cancelation. Not sure about you... But I consider that to be a VERY SHADY business practice to engage in. This corroborates my experiences over the last 15 years, but I thought I would at least give them a chance to redeem themselves. 1st Source is NOT fit to be in the banking business - PERIOD.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.