ComplaintsforFuson Automotive, Inc.
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Complaint Details
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Initial Complaint
12/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Traded a truck with only ***** miles for a car with only **** miles **** today to trade it in and was *********** was in a head on collision the dealership never told me about that or I would have never bought it I then went to the dealership and ******* literally laughed in my face and told they knew but since I didnt ask they didnt tell meBusiness response
12/27/2023
We have looked into the background of this complaint and unfortunately, we believe the claim made is not entirely accurate. We do not know the basis for the assertion that the vehicle was in a head on collision. We reviewed the CarFax report for the vehicle in question and it states there was very minor damage to the vehicle.We do not have any more information than that regarding the damage but the report states that minor damage is usually cosmetic. We do not normally see trade values reduced for minor damage as most used vehicles have minor dents and scratches.
We have included vehicle history reports on our website for used inventory for several years and this would have been available when this unit was purchased. We also always support a customer taking a vehicle to their mechanic before purchasing a used vehicle.
I cannot address the customers concern regarding his interaction with our staff as our current sales manager was not the sales manager at the time the customer purchased the vehicle. But if the customer would like to trade his vehicle in with our dealership, we are willing to work with him but the reality is that used vehicle prices have dropped tremendously in the last few months.Customer response
12/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
***********************Initial Complaint
04/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
************************* Very disappointed with service to my Buick. I I was out of town (*********** ** ) visiting family but check engine light came on. Made it to Fuson because GMC mechanics are supposed to be certified.. New fuel pump installed.. $780.Got home ) 150- 200 miles check engine light on again and car was doing the same thing .. our Buick dealership inspected it and determined so much damage to engine because fuel pump not installed properly and not drivable .. $4,,400 to repair! ************** manager ( after many attempts to work this out ) refused to pay anything above what warranty for fuel pump pays..we cant afford a new car and paying the $4000 plus will Be a hardship. We are retired and on fixed incomes not sure what to do just want Fuson to pay for all damagesBusiness response
05/24/2022
Please see attachedInitial Complaint
02/01/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
1. I took my running 2008 GMC Acadia to Fuson Automotive service in ***********, IN on 10/05/21 for tune up & general repair.2. They called saying that the battery needs to be replaced along with other electric components draining the battery and I agreed.3. Later on they called saying the front catalytic convertor is leaking because it is not original part. I told them that I've installed a complete after market set of catalytic convertors with bolts and gaskets. I asked them to try to fix it and they agreed.5. Later on they called saying the the front convertor must be replaced with original part costing $1300 to solve the problem so I agreed and paid.6. They called me saying that after installing it the car is running much better but the rear convertor is leaking. To save me money they suggested that I fix that problem elsewhere. Accordingly I agreed to come pick the car up.7. On 11//23/21 I went to them and paid another $1375.50 for the new battery, parts and labor.8. They brought out the car which was barely running.9. As soon as car crossed the street it stalled and it wouldn't start because the battery was dead!!10. I went back to them and asked them to tow the car back and fix it at least to its original running state.11. More than a week later I went there to follow up. The service manager met me and told me that the car needs a new engine and a lot of more work. His estimation was $10,000 but he said that the car isn't worth it and suggested that i just through it away.12. I asked him why didn't you tell me so from the very beginning and save me the $2675.50 Dollars I paid? I told him to take off all the parts they put in the car and I'll take it somewhere and refund my money.13. I waited for a long time and they didn't refund me or call me.14. I opened a charge back claim with my bank and they issued me a full refund.15. I gave them enough time to take their parts out and sent AAA to bring that car but they refuse to release it.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.