ComplaintsforEarCandy
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Complaint Details
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Initial Complaint
01/05/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered a simple speaker from Ear Candy Audio 12/18/2021 and have not received it,voice mail for company is full,wont answer text either..Order number 9005,receipt number 1166-8954...From the complaints I see on BBB and other sites I dont think anyone gets their product they order,luckily the speaker I paid for was only $47.20 unlike others who are out hundreds...If they are so busy they cant send a simple small speaker out then I want a refund...It will have to be sent by check as I cancelled my debit/credit card so they cant get take anymore money from meInitial Complaint
01/05/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased a 1x10 American Classic cabinet from their online store on 7/18/2021. My credit card was charged $296.96 and I received an email receipt of the transaction (order number ****). That is the last I heard from EarCandy. Due to Covid supply chain issues, staffing problems due to Covid, etc., I gave them a generous 5 months before reaching out to check on the status of my order. I used the contact page on their website and emailed ****** (who apparently no longer works there so the email was forward to another email address) and I received generic automatic responses. No other contact. Given that the cabinet was never shipped, likely never built, and its been over 5 months since it was ordered with absolutely no personal communication, I would like a full refund.Initial Complaint
12/08/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I initially purchased a 4x12 ***** guitar cab for $1265 (I can provide the receipt and electronic transaction evidence from my bank) on 2/26/2021 from Ear Candy after *** from Ear Candy had communicated the cabinet was built and in stock but needed to be tolexed and have the speakers (******** and ********) installed. There was a delay in the ******** speakers were delayed due to supply chain issues initially, but were readily available / in stock in July 2021. *** has not been responsive to requests for delivery via text or email on this cab. In addition, *** texted me pictures of a completed/used Buzz Bomb 2x12 cab in white/phthalo blue in August of 2021, I agreed to purchase for $459 including shipping and paid him $459 on August 12 via Cash App (I included details of what I was paying him for in my Cash App messaging - again I can provide evidence from CashApp and my bank). Ive followed up on this and the ***** by text, email, and phone call and ***/Ear Candy has not been responsive. I fear that Ear Candy has been fraudulent in their business dealings and has stolen my money. Ideally I would love to receive the products I purchased - but I would settle for full refunds.Initial Complaint
12/07/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Purchased a product on July 28, 2021 and received a email receipt for the item. I never did receive the item and have attempted to contact them twice but have never received a response.Receipt from EarCandy Pro Audio Receipt #****-4673 AMOUNT PAID $47.20 DATE PAID July 28, 2021 PAYMENT METHOD ****** **** SUMMARY EarCandy.Com - Order **** $47.20 Amount charged $47.20
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Customer Complaints Summary
5 total complaints in the last 3 years.
0 complaints closed in the last 12 months.