ComplaintsforPurdue University Global

• Initial Complaint

  09/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  As an active duty memeber myself, I thought it would be good. 3 major core classes I took from my Associates Degree didn't apply because this school said they were "lower" level credits. Since when does accounting 1, business law and statistics not apply to a degree? Now they saying my college algebra doesn't apply. Everything goes through your advisors and can't even contact enrollment to try and fight this. This university is a joke and extort from military members.

  Business response

  09/30/2024

  Mr. *******,
  
  Student Relations received your BBB complaint. On behalf of the Chancellor of Purdue University Global, the Office of Student Relations is responsible for addressing student complaints. We take all complaints seriously and are committed to investigating them fully. 
  
  In your complaint, you stated that three major core classes you took in your associate degree were not applied to your degree at Purdue Global because they are lower-level classes. You want to know why you did not receive transfer credit for Accounting 1, business law, statistics, and algebra.
  
  The Universitys Catalog explains the following:
  
  All prior learning is reviewed on a case-by-case basis, and credit is awarded ultimately at the discretion of the University. Purdue Global does not guarantee the transferability of credits from other educational institutions or other sources of prior learning.
  
  There are the general guidelines governing the application of prior learning credit.Some of the guidelines are below:
  
  Learning represented must be equivalent to college-level learning and not designated as developmental or remedial.

  Prior learning must be consistent with the current knowledge and skills taught in Purdue Global courses. Some Purdue Global schools require prior learning to be completed within a designated time frame to be eligible for transfer. Refer to your school and programs policies for more details.

  All official prior learning documentation provided will be evaluated for credit, and all eligible prior learning that can satisfy a requirement within your program will be awarded. Previously awarded prior learning credit cannot be removed upon request.
  
  ***************************************************************************************************
  
  The Registrar reviewed your transcripts. You have been given the following information regarding the reasons your transfer credits cannot be accepted for the courses you mentioned in your complaint.
  
  BUS211 Business Law I is not comparable to LS311 Business Law or LS312 Ethics and the Legal Environment because they are upper-level (*******) courses. Lower-level (100/200) coursework cannot fulfill upper-level (300/400) requirements.
  
  Upon review of the syllabus for BUS2026 Business Statistics, it was found that it is not comparable to MM225 Business Math and Statistical Measures. The course description provided for BUS2026 does not include how to apply math to solve financial problems: banking, credit, finance, and investments.
  
  MAT021 Algebra I and MAT022 Algebra II appear to be developmental. Developmental coursework (0 level) cannot fulfill lower-level ******* level courses.
  
  ACC101 Accounting I has not been applied to AC114 Accounting I because it is unclear if the ACC101 course covered the accounting cycle or preparing financial statements. A syllabus has been requested but so far has not been received.
  
  Transferring credits is a complex process. There are rules and guidelines in transferring credits that must be followed. Even though a course from another school seems similar to one taught at Purdue Global does not mean that the previous course has met the same objectives, goals, hours, and content of the course offered here.

  The ***************** explained why your courses cannot be accepted. Exceptions cannot be made. Unless you provide a syllabus showing the courses previously taken are equivalent to the ones offered at Purdue Global, the courses cannot transfer.

  All responses from Student Relations are final.

  Regards,

   

  ***** ********

  Student Relations

   

  Customer response

  09/30/2024

  ****. And that's all I wanted was an answer. All I get is the run around.Also I sent my ACC 1 transcripts in to my advisor. I'm sure that won't apply either like the other classes. Who could I send it to? 
  
  Regards,
  
  ****** *******
  

  Business response

  10/02/2024

  All transcripts must be sent to the ******************* Only the ****************** can accept or deny transfer credits. 

  We regret that Mr. ******* disagrees with our decision; however, we are not willing to risk our accreditation or Title IV funding eligibility to transfer in classes that do not meet standards required in his program. Our answer will not change.

  Regards,

   

  ***** ********

  Student Relations

   

  Customer response

  10/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  You guys stated that a syllabus hasn't been received for *** 101 but my advisor has said she sent it up. So why are you guys confused on the simplest stuff? Lastly, I know business statistics doesn't apply to that particular statistics class. On my degree works I have 2 I am suppsoed to take so that one doesn't apply either? Before responding read what is said first. 
  Regards,
  
  ****** *******
  

• Initial Complaint

  09/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I'm starting to feel like this school lives up to it's reputation as a scam. I actually received 2 *** bringing my gpa low enough to be dismissed my program- I didn't receive the *** due to poor performance! I received the *** for opening ExcelTrack modules after the final due date for the competency assessments. There is no instruction anywhere that specified this must not be done or you will fail. WHY IN THE ****** are new modules allowed to be opened past the finale due dates for submissions!? Since, my previous courses rolled over, I was under the impression the same would happen when I opened new modules. No advice from my advisor, instructions in the syllabus for this crucial piece of information. I submitted an appeal for academic progress but was told a few days late I was dismissed and that I needed to submit a re-entry appeal to be able to return to Purdue Global. So, I submitted my re-entry appeal in May. Fast forward to August and I received an email stating my appeal was approved. Eager to return to my studies, I contacted PG to enroll. Well... I was told the appeal that was approved was the academic probation appeal- which was useless 4 months later because I was dismissed! Here's the icing on the cake, I was told my re-entry appeal was never processed by the advisor I returned it to via *******. It was date and time-stamped so I know it was received!! I was then told I'd have to start the process over. This is from the department tasked with taki g care of Military and Veterans!! PG claims to be a legitimate institute of higher learning but this disregard for their students is more reflective of a predatory school and absolutely unacceptable.

  Business response

  09/23/2024

  On behalf of the Chancellor of Purdue University Global, the Office of Student Relations is responsible for addressing student complaints. We take all complaints seriously and are committed to investigating them fully. 

  I reviewed Ms. Johnson-Carrerio’s records. She was enrolled in the Master of Science in Nursing - Psychiatric Mental Health Nurse Practitioner – ExcelTrack. In the ExcelTrack, students are enrolled in modules instead of traditional classes.
  In the 2305C term (November 8, 2023-January 23, 2024), Ms. Johnson-Carrerio failed one of the two modules completed. Her GPA for that term was a 1.50. Graduate students must maintain a 3.0 to remain enrolled.

  She was placed on probation for failing Satisfactory Academic Progress (SAP) and was instructed to file a SAP appeal. This appeal is to give the student the opportunity to improve and remain enrolled. The University’s Catalog states that if students do not meet the Satisfactory Academic Progress standards at the end of the probation term but are able to meet the minimum graduation requirements within the maximum time frame and have an approved Satisfactory Academic Progress appeal on file, they will be placed on final academic probation.

  Ms. Johnson-Carrerio was on probation in the 2401C term (January 31, 2024-April 9, 2024). Unfortunately, she did not do well enough in her probation term to remain enrolled. She failed three modules during her second term leaving her with a 2.92 GPA.

  Ms. Johnson-Carrerio feels that she was incorrectly awarded the F grades in her modules; however, in the ExcelTrack modules, once students open the course and complete the Check, they MUST also complete the course module during that term. If the module is not completed, an F grade is awarded. This information is explained in the ExcelTrack seminars. She appealed her F grades to the Academic Appeals Committee and the Provost. Her appeals were denied. Her F grades remain on file and her dismissal stands.

  If she feels she was not correctly informed, she is welcome to work with the Office of Returning Students to file an appeal to return with the dean. This appeal is not the same as the previous SAP appeal she filed. 

  Regards,

   

  Janet Perryman

  Student Relations

  Customer response

  10/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22319747, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  Jenny Johnson-carreiro
  

  Customer response

  10/01/2024

  Purdue Global did not address:

  1) My SAP appeal that was approved 4 months after I submitted it for an extension of academic probation- which was well after I was dismissed. 

  2) Why my re-entry appeal was never submitted after I completed and submitted it via Dropbox to my OSR advisor back in May. 

  Do reputable institutions, that aren't scams fail allow students to open new modules past all assignment deadlines? 

  Do reputable institutions fail to process appeals that are sufficiently completed and submitted?

  What's the recourse for this failure on the part of Purdue Global? 

  The school's response failed to mention that there was an appeal process so I wouldn't be dismissed for dropping below a 3.0 AND also an appeal process for re-entry after dismissal.

  Both of which I initiated and submitted the required documents.

  Again, Purdue Global FAILED to process those accordingly. I've attached proof of the submitted appeals, including the appeal which was never processed by Purdue. 

   

  Customer response

  10/01/2024

  Purdue Global did not address:

  1) My SAP appeal that was approved 4 months after I submitted it for an extension of academic probation- which was well after I was dismissed. 

  2) Why my re-entry appeal was never submitted after I completed and submitted it via Dropbox to my OSR advisor back in May. 

  Do reputable institutions, that aren't scams fail allow students to open new modules past all assignment deadlines? 

  Do reputable institutions fail to process appeals that are sufficiently completed and submitted?

  What's the recourse for this failure on the part of Purdue Global? 

  The school's response failed to mention that there was an appeal process so I wouldn't be dismissed for dropping below a 3.0 AND also an appeal process for re-entry after dismissal.

  Both of which I initiated and submitted the required documents.

  Again, Purdue Global FAILED to process those accordingly. I've attached proof of the submitted appeals, including the appeal which was never processed by Purdue. 

   

  Business response

  10/03/2024

  There is nothing more we can add. Ms. Johnson-Carreiro was dismissed for failing to maintain the required GPA. She exhausted the grade appeal process.Her appeals were denied by the Provost. Her only option to return to school is file an appeal to return through the Office of Returning Students. 

  The appeal processes are stated in the University's Catalog. 

  I understand that she disagrees with the University's policies and decisions; however, those policies and decisions will not change. We will not risk our accreditation or ability to receive Title IV funding.

  If she wishes to appeal to return, she must work with the Office of Returning Students to request permission from the dean to re-enroll. 

  This is the only resolution we can give her. Our policies are published and have been followed. There will be no further discussion on this issue. 

  This is our final response.

  Regards,

   

  Janet Perryman

  Student Relations

   

• Initial Complaint

  09/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Staff and advisors communicate poorly. I frequently had to follow up with them after days to weeks of no response. On 4/16, due to illness, I withdrew from school. Jul 2, I contacted my student success manager with interest in re-enrolling and starting classes on September 18. I contacted the returning student advisor on July 9. By August 14, I had completed my initial application and background. On August 21, after not hearing anything, I contacted the advisor. I was informed that the name on my nursing license (married name), which was changed during recertification, must match my re-enrollment application (maiden name). As requested, I submitted a copy of my marriage license. After not hearing back, I followed up on August 27; I was informed that the request to change my name was denied because I did not submit a drivers license/state ID/ passport with my new last name, which I was not told was needed at the time the marriage license was requested. I was also unaware that changing the name on my nursing license would affect my re-enrollment, as it is not stated on the site. On September 5th, I successfully completed a new enrollment application. However, the advisor did not know how to complete a new background check with my new last name. He requested to call me back once he found the answers in 1-2 hours, which he never did. I contacted him the following day to follow up, which was the enrollment deadline. Needless to say, my profile was submitted too late, and I'm not allowed to start until next term. When I asked to escalate the situation (I asked more than once), I received no response. Contacting other ancillary for assistance resulted in being passed off. Several times during this process, I had to reach out because the advisor didnt reach out to inform me that something had been denied or needed to be rectified. There were several missed opportunities where the process could have been more cohesive. Im really disappointed in this school.

  Business response

  09/23/2024

  Ms. *****,

  I apologize for the confusion and delay in starting school that you experienced. I see that your advisor noted the following in your file:

  Thank you for your kind e-mail. You have been successfully enrolled for 12/04. The problem is that the file was not ready by midday on Wednesday, which was the actual deadline. I'm not going to blame anybody but me. I did tell you that I was going to try to get you in for September 18th but if I wasn't able to, it would have to be 12/4. I am sorry ****** but I tried.

  Unfortunately, when the deadline to have all documents submitted has passed, students must wait until the next term starts to begin classes. We do not want to set students up for failure by allowing them to start after the term has begun. I realize this is not the response you wished to receive, but you will have to wait until December 4 to start classes.

  I will ensure that administration is aware of the communication issues you experienced. That is not the standard we expect our students to experience. 

  Again, I sincerely apologize for the less than stellar service you experienced.

  Regards,
  
  ***** ********
  Student Relations

• Initial Complaint

  09/03/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I noticed that a previous complaint is the same as mine. I signed a waiver of disbursement and payment that stated to ************** education first and student loans second. This college did the opposite billed federal first and then sent an invoice to my job. The purpose of student taking out student loans is to help with living expenses and costs for books etc. If a student signs a waiver of how they would like the payment billed Purdue should honor that.

  Business response

  09/05/2024

  ******************,

  In your complaint, you state that you signed a waiver of disbursement and payment that stated to ******************** first and student loans second.
  You state that Purdue Global is doing just the opposite and is applying your federal funds first, then sending an invoice to your employer.
  You feel Purdue Global should honor your request.

  I researched your concern and found that, unfortunately, the University has no control over when Guild sends your tuition payment. They normally do not send they payment until about 45 days after you have completed the term. Financial aid disbursements are sent usually after add/drop week during the term. We must apply the funds when we receive them.

  If the funds are not applied upon receipt, you will have a balance at the end of the term and will be blocked from attending future terms.If you do not wish to use your loans, you will need to pay cash and receive reimbursement from Guild.

  Once Purdue Global receives payment from Guild, the funds are applied to your account. All excess funds are then sent to you in a stipend. You can use those funds however you wish. You can use them to cover living expenses or to pay toward your loans.

  I understand that you want the Guild funds applied first;unfortunately, Guild does not send us the funds in time to apply them before we must apply your loans. This process cannot be changed.  

  Regards,
  
  ***************************
  Student Relations

  Customer response

  09/05/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***************************

• Initial Complaint

  08/28/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I had officially began at Purdue Global November 11th 2020. I have racked up a $61,531.84 bill for only **************************************************************** September of 2022. I then soon reinstated in classes and was doing well until I got in a bad car accident. I was dropped immediately after that due to my poor performance, in January 2023. I sustained lifelong injuries and am living with a disability. That of which Purdue Global cared nothing about, as I expressed in the next and latest appeal. In May of 2024 I spoke to a counselor that was dismissive and entitled. They mentioned during our call that the deans say on this 2nd and last appeal will determine if I graduate at university. I then performed the standard procedure for appeals. I was denied of my appeal. I did not receive a peer review as promised, nor submit my additional information of documentation to support my claims from my accident. I spoke to with my counselor today, and was told that because I previously had an appeal approved that this appeal was never going to be approved. That not communicated with me ever in May. I was presented with the option of taking my next expected course at my own expense of $2,395 and could not use student loans to pay for this course, and receive an A.They later mentioned that, there is nothing loss, with pursuing this option. I beg to differ, there is no guarantee Ill get approved and it sounds like the university wants me to ******. This is alarming and unethical. I wasnt provided with supporting details to go this route. They lack accommodation and humanitarianism throughout all my life events that have taken place during my existence at the university. I have gone as far as looking into other actual accredited options that illustrates the flexibility Purdue global did not grant me. In conclusion I am not pleased with the services I paid for, and am disappointed in the way the university has dealt with my case.

  Business response

  09/03/2024

  ******************,

  On behalf of the Chancellor of Purdue University Global, the Office of Student Relations is responsible for addressing student complaints.We take all complaints seriously and are committed to investigating them fully.

  In your complaint, you state you submitted your first appeal in September 2022.  You were soon reinstated in classes and were doing well until you got in a bad car accident.  You were dropped in January 2023 due to your poor performance. You were told that if your second appeal is denied, you will not be allowed to return to Purdue Global to graduate. Your appeal was denied.

  You claim you did not receive a peer review as promised nor were you allowed to submit additional information to support your appeal. You were given the option to return and take one course at your own expense and that you would need to make an A in the course.  Because there is no guarantee you will meet the grade required and will have paid for the course, you feel the University is expecting you to take a ******.

  You are not pleased with the services you have paid for and are disappointed in the way the University has dealt with your case.

  I researched your complaint and found that you first began classes on November 11, 2020. On June 17, 2021, you were dropped for violating the Attendance Policy. At that time, your *** was a 2.0, which is below the graduate requirement of maintaining a 3.0 ***.

  Your appeal to return was approved on March 22, 2022. You began classes on April 20, 2022. That enrollment was cancelled because you did not log attendance during the first week of the term.

  Your appeal to return was moved to the 2204C term which began on October 19, 2022.

  The police report you submitted states your accident was on December 10, 2022, during the 2204C term. You completed the 2204C term (October 19, 2022 December 23, 2022), passed your class, and met the Satisfactory Academic Progress (***) required to remain enrolled. You continued your enrollment and completed the 2301C term with a B, the 2302C term with a C, and 2303C term with a C.

  At the end of the 2303C term, you were dismissed for failing Satisfactory Academic Progress (***). Graduate students must maintain a 3.0 to remain enrolled and graduate. Your *** at the end of your seventh term is a 2.67.When students do not meet the *** requirements of their program, they can no longer receive federal funding. This is a Department of Education regulation,not a university decision.

  On June 5, before your term started on June 7, you were emailed a notification that you were on academic probation and information about what you would need to do to prevent being dismissed. By the end of the term, you had not met the requirements to remain enrolled and were dismissed according to the policy explained in the catalog.

  ***********************************************************************************************************************

  The *** Appeal form you submitted states, A denied appeal is considered final and binding. You may not re-appeal unless new information is presented for consideration. It also states, Your appeal form is going to the **** and you have one chance to state your case. Please write accordingly.Showing academic readiness is part of your appeal.
  
  Only the **** has the authority to approve an exception for students who prove extenuating circumstances to return for one term, at their own cost,to attempt to meet ***. If they can meet ***, they can be allowed to return and use federal funding to pay for their classes. If students do not meet ***, they lose funding and cannot be allowed to continue their enrollment. Students are allowed only one exception.

  No peer review is involved in a *** Appeal. The *** Appeal form does not indicate there will be any type of peer review. The *** Appeal is decided by the **** alone. The Appeal form is your opportunity to present your case.  If you do not submit all the information and documents when you submit your appeal, that is your choice. You were instructed to present all documents proving your extenuating circumstances when you submitted your appeal.  

  My research shows that the University followed its published policies. You were dismissed according to the Universitys policies. You were granted the opportunity to return and attempt to meet *** at your own cost according to the Department of Education rules and regulations. I understand that you disagree with that policy and feels the University is forcing you to take a ******, but that is not the case. You are being allowed an additional opportunity to prove that you have overcome your extenuating circumstances and are able to meet the standards of progress required to complete your program on time and with the *** a graduate student must maintain.

  If you do not wish to take the opportunity afforded you, perhaps another university would be a better fit for you. To return to Purdue Global and remain enrolled, you must meet the academic standards of the program.

  Regards,

   

  ************************;

  Student Relations

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am going to school through my employer's tuition assistance program and am receiving student loans while I am attending Purdue Global University. My employer uses a third party payer called Guild to pay Purdue for my tuition. Purdue has been using my student loans toward tuition and I receive a disbursement when the university received the payment from Guild. I never gave Purdue permission to use my student loans instead of the money from my employer, which I was unhappy about but it never was much of an issue until now. My last term ended on 6/25/24, and Guild sent the payment for my tuition to Purdue Global University on 6/14/2024 and Purdue Global is claiming that they haven't received it. Every time I contact any of their departments via live chat, no one has ever been able to actually help me or even seem to care about my situation. I have contacted the live chat and ********* joined the chat but NEVER said a single word to me BOTH TIMES that I have reached out. I introduced myself and literally 20 mins came and went and he never responded and just ended the chat. When I call, I am on hold for 20+mins then speak with someone to be transferred to the correct department. I wait another 20 mins to speak with someone who may able to help and they have hung up on me on two different occasions. I work full time and am a single mom, I desperately need my money or at least speak with someone who can give me answers or just speak with someone who has compassion and doesn't treat me like garbage would be nice. I need answers. I do NOT recommend this school to anyone. The advisors don't call you back and claim that they called you.

  Business response

  07/17/2024

  ****************,

  On behalf of the Chancellor of Purdue University Global, the ****** of ******* Relations is responsible for addressing student complaints.We take all complaints seriously and are committed to investigating them fully.

  In your complaint, you state that you are currently attending Purdue Global through your employer's tuition assistance program, in addition to receiving student loans. Your employer uses a third-party payer called Guild to pay your tuition to Purdue.

  You state that Purdue has been using your student loans toward tuition and you receive a disbursement when the university receives the payment from Guild. You never gave Purdue permission to use student loans instead of the money from your employer.

  Your last term ended on June 25, 2024. Guild sent the payment for your tuition to Purdue Global University on June 14, 2024. Purdue Global is claiming that they have not received it.

  No one at the University is willing to help you.

  I reviewed your records and confirmed that you are a fully funded Guild student. I found that the University was notified on February 7,2024, and again on March 15, 2024, that you were no longer eligible for Guild benefits and would need to find alternative funding to cover your tuition for the 2104C term. No reason was noted to explain why you were no longer eligible for Guild benefits. You will need to discuss that with your employer and/or with Guild. Often students lose funding when their GPA falls below a required level.

  It appears your Guild benefits were reinstated for the 2402C term which means the University will receive payment from Guild in approximately 45 days after that term ended on June 25, 2024. You state you were told Guild sent the payment to the University on June 14; however,payments are not sent until after the term has ended. I do not know why you were told the payment was sent before the term ended. Once the University receives payment from Guild, the funds will be applied to your account.

  The ********************** cannot change the Guild payment process or your employers requirements for eligibility to receive funds.  Your file is correct, as is the information the Universitys Financial Aid Representatives have given you. The University must wait until we receive payment from Guild before we can apply funds to your account. That process can take ***** days from the end of the term. To date, we have not received the funds.
  For the term when you were ineligible to receive Guild benefits and no Guild payment was sent to the University, your federal aid was applied. Without using your federal aid to cover your tuition, you would have been responsible for paying the tuition out-of-pocket.

  I regret to hear you are unhappy with the University, but the Guild payment process is not controlled by the University. I assure you that your funds will be applied to your account as soon at they have been received. Your patience is greatly appreciated.

  Regards,

   

  ***************************

  ******* Relations

   

   

• Initial Complaint

  07/09/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Once again I am receiving poor communication and conflicting information from the financial aid department. I have spoke to at least 3 individuals who have reported different information about when my funds from my student loans will be dispersed. Originally I was advised 6/27/2024. When that didn't occur I was told 7/1/2024. When that didn't occur I was advised that they would have to manually disperse them and a nice gentlemen assured me that it would be done but since it was July 3, 2024 to give it until the beginning of next week. Understandable due to the federal holiday. Here we are July 9 and I am not being advised that no funds will be dispersed until 7/22/2024. If I wasn't so close to graduating I would quickly leave this institution. The frustration I have experience EVERY single semester regarding financial aid is unacceptable. The "story" changes with every telephone call. I would like my funds dispersed ASAP.

  Customer response

  07/17/2024

  This is not a duplicate just another issue. 

  Business response

  07/19/2024

  **************** has previously expressed her dissatisfaction about the service she has received from Purdue Globals ************************* As previously explained, we are so sorry for the delays she has experienced but the situation is out of the Universitys control.

  The ********** of ********* revamped the ***** this year which has caused many problems and setbacks which are not the Universitys fault.Once the students funds are received and posted the students account, the ********************** has 14 days to disburse the students stipends to them. The University must wait until the ********** of ********* sends us the funds to apply to the students account.

  Because of the federal holiday and other unforeseen circumstances,there have been delays the University cannot control. The University received the announcement below on July 16.

  20242025 Financial Aid Disbursement Delay

  Due to delays with the ********** of *********s release of the 2024-2025 Financial Aid Year updates, Federal Grants and Loan payments estimated for July 17, 2024, have been delayed. 

  All aid for the 2024-2025 Award Year will begin disbursing on or after July 24, 2024, once all systems have been updated and enabled to pay funds.
  An email will be sent to students informing them of this delay, and the time frame the funds will be disbursed, instructing students to check their PG Campus for the most current information regarding disbursements.

  Students calling with additional questions regarding their 2024-2025 disbursements, should be encouraged to check their student portal for up-to-date information.

  I understand that **************** is upset. We are frustrated also. I regret that **************** has not received her disbursement but there is nothing the University can do to change the situation. We are giving her the information we can when we receive it from the ********** of *********. We are working to send out disbursements as soon as we can once we receive them.

  Regards,

  ***************************

  Student Relations

• Initial Complaint

  06/25/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been attending Purdue Global since August 2023. I have had multiple frustrating interactions with their ************************* The fragmented communication is deplorable. Most recently I have been working on my 2024-2025 funding package. I have had a minimum of three interactions, two by telephone and one via online chat. Each conversation has not led to any progress in a funding offer. I have been told there is a code that was placed incorrectly and they can remove it internally but that still has not occurred. The code is for an aggregate limit on subsidized/unsubsidized loans for undergraduate students. I am not an undergraduate student. I have two bachelors and am currently pursuing my Masters in ************************* with Purdue Global. When I ask for expected turnaround times, they tell me they don't know. When I ask how I will be informed of the status, they don't know. This is causing me undue stress and time away from my daily professional responsibilities to have to deal with. My next semester of courses is scheduled to start 7/3/2024 and I have been working on resolving this "incorrect code" and trying to get a funding offer to pay for my classes for a month now. I am projected to graduate in November 2024. The education I have received has been excellent. The professors are very knowledgeable and contribute to a positive learning environment. The business side of this institution is lackluster and I will not be able to faithfully recommend it to my colleagues due to the experiences I have encountered with the financial aid office and their staff.

  Business response

  06/27/2024

  We apologize for any confusing communication **************** has experienced. There have been issues since the ********** of ********* revamped the ***** this year. Her account has been cleared and **************** should be receiving her award letter soon.

  Regards,

   

  ***************************

  Student Relations

   

   

• Initial Complaint

  05/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am a veteran who started using the Post 9/11 GI bill last year (2023) to pay tuition for my master's degree at Purdue Global (PG). I have been with PG since 2016 and have successfully paid for tuition for my associate and bachelor's degrees with military tuition assistance. On May 21, 2024, I returned a missed call from PG student account services, after talking with them, I learned that my account is past due by $540.00. The past due amount is due to PG's error of overcharging Veteran Affairs (VA) for one term. The school's tuition is less for veterans than active-duty soldiers and regular students. I retired September 1, 2023, and my term was July 5, 2023, through September 12, 2023. Due to the 12 days of being a veteran apparently PG should have charged VA the lesser tuition. Recently someone from the PG's finance department conducted an audit and found the overcharge error then returned the $540 back to **. They are now charging me this amount and threatening to suspend my account, which I cannot afford since I am currently taking classes. I have talked to military finance and the student account service department which continue to state I owe this amount. I feel like I have no other option but to pay because I only have four classes left before, I graduate.

  Business response

  06/03/2024

  **************,

  The issue was not with the VA33 certifications. Your Tuition Discount was not applied to your account when you moved from Active to Veteran status.  The discount has now been added and posted to your 2401B term.

  I apologize for the error. You should be able to see the correction on your ledger.

  Regards,

   

  ***************************

  Student Relations

   

   

   

  Customer response

  06/03/2024

  Better Business Bureau:

  I have reviewed the response made by Purdue Global in reference to complaint ID ******** and find that their response is satisfactory to me. I appreciate the Student Relations department's quick resolution. However, a simple deep dive into my financial account from the student account, military finance, and finance departments could have resolved this issue/error. Rather, than me having to go to the Better Business Bureau.
  

  Respectfully,

  ***********************

• Initial Complaint

  05/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  False advertising of an Educational Doctorate Program. I was called within 30 seconds of entering my phone number in an online form. The first person wanted to transfer me to someone else. I requested email info. They sent something very general including filling out financial aid request forms. Clearly fishing for personal information. No info. about my requested program. Just general advertising (false, obviously). There is a fraudulent company impersonating ****** University and it should be stopped! I bet they get tons of $ by saying they accept transfer credit and when you send in your transcript they get your social security number. Cant believe this is legal!!

  Business response

  05/28/2024

  Thank you for bringing this to our attention.

  I have requested that our marketing and technology team look into this.

  Regards,

   

  ***************************

  Student Relations

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩