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Complaint Details
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Initial Complaint
05/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Battery purchased from **** for a motorcycle on 2/7/23. Item drill-down by application for a **** ***** 1100F. I recveived battery about 2/14/23. Weather turned bad and battery was not installed until mid-April. Upon installation and charging of the battery, it would not turn over engine to start. Batteries for this motorcycle have been purchased from **** vendors in the past, and have not been a problem. Tis battery does not have the power necessary to start the engine properly. Contacted Chrome Battery. They only will allow replacement of the incapable battery with another incapable battery. As a certified automotive technician for over 45 years, I can attest that the engine and starter are not infirmed, the battery is charged, and the battery is simply insufficient for the application the seller states. Because of the delay caused by the weather, Chrome battery denies the warranty they stipulate in their listing. Even with the weather delay, my contact to Chrome Battery abouty the insufficiency of their battery was on April 25, a copy here:Bought this battery in Feb. Listed as having 237 cranking amps. It will not turn over my '83 1100F when hot. I was stranded yesterday with the bike and had to get a jump start to get home. Charging system puts out over 12 amps. AC ripple less than .4 volts. My old battery that I replaced for age was rated at 215 cranking amps, and bike started fine when warm. This battery does not have the rated capacity.Business response
06/05/2023
Company is not able to locate this customer. Is there a different name, or an ID number that can be provided?Customer response
06/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Clearly, not the truth
New message from: chromebattery (148,897)
I'm sorry, we only offer refunds within the first 60 days from the purchase date.
XS[[548913229][XAKHI40IYMJEG]]
Regards,
*******************Business response
06/28/2023
*******,
I was able to find him, his name is *****************, (RMA#: *****) his order date was 02/07/23 he contacted us on 04/27/23 and said his battery wasn't starting his motorcycle, we issued an RMA and emailed the replacement instructions. Our warranty policy, we offer a replacement or refund within the first 60 days from the purchase date, after 60 days we only offer a 1-time replacement battery. When he contacted us he was at 78 days. He is outside the refund period.
***********************************************
Please let me know if you need any other information.
Thank you
******
Chrome Battery
Customer response
06/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] Resolution from sellers perspective is a WARRANTY REPLACEMENT of the battery.I maintain that the battery was listed and sold for an application which it cannot support. Replacing it in kind is not a resolution. The battery is not defective,it is inadequate for proper function in the application the seller qualified. This is clearly chicanery, and poor business practice.
Regards,
*******************Initial Complaint
05/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Reached out to company in regards to a replacement for defective battery. Email was received to purchase a shipping label with ***** at cost of $7.95, this was purchased on April 18th 2023 at which time provided shipping address. On April 25th a follow up with company led to an issue with the shipping address did not match original address from original purchase. Tracking number was provided which was with UPSP. Further tracking of package shows no acceptance scan of the package. UPSP has regulations regarding shipping of batteries. So after waiting a week to have package shipped, it was not even sent from the company in the first place. 1st issue is why would a customer pay for shipping label with ***** if thats not the shipping method? 2nd issue, shipping label is at cost of $7.95 but package price with **** is at postage of $6.60. 3rd issue, why provide a tracking number if the product clearly never even made it to the **** facility? I have spoke with the shipper in regards to this and was either offered a refund or send out yet another replacement.Business response
06/05/2023
Company states this was sent to the consumer on 5/1/2023.Initial Complaint
11/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought 2 batteries with an 18 month warranty. The batteries were defective and had to be replaced. The company replaced the batteries with 2 more defective batteries after I paid for shipping labels. Second set of batteries were not in individual original boxes? More like someone's returned ones? It get old pulling this case apart and installing batteries, All within the warranty period. I attempted to get the defective batteries returned and was told by the company "We are sorry to hear this. We can get a return started for you if this is a battery from an original order and not a replacement. The warranty is for one replacement per original order." Even though the original defective batteries are within the 18 month period, they will not replace them.I will be filling a complaint with the ******* Attorney General about the warranty claim and it's process!Business response
12/21/2022
Original order was placed in September 2021. Customer requested a warranty return for defective batteries on 5/31/22 and paid for the return shipping labels per our warranty. The replacements were sent on 6/1/22 (per the warranty for a one time replacement) and received by the customer.
We did not hear back from the customer until October 2022 saying the batteries were defective. When we explained the warranty provided a one time warranty he then proceeded to say the batteries that he received back in June (4 months prior) came with no box. We did not hear anything from the customer when he initially received the batteries stating this. We ship all of our batteries in a box with Styrofoam surrounding the battery. I will included verbiage from the warranty below.
24-Month Manufacturers Warranty
For all quality-related issues, we will issue a one time replacement. Within 60 days of purchase we will cover the return shipping, outside of this window the customer will be responsible for the cost of return shipping on their defective item to fulfill our warranty. If your order is older than 90 days, you will not be required to return your item, however, you will be asked to cover the cost of shipping your new item to you. For these instances, we do offer discounted shipping on our website using our rates.
Customer response
12/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I don't really care what they have to say. Warranty is 24 months and because of the trash batteries they sell they will not last 24 months. That is why I filed a Consumer Protection complaint with the State of ******* Attorney General.This game this company likes to play to sell more batteries is phatic. Most people shop around and buy the batteries with the best long term warranty. So they sell c*** batteries and then when they are defective they ship out replacements after you pay for shipping labels. These batteries did not come in THE ORIGIANL BOXES.
I bought new batteries from a great battery source. My goal at this point is to have the Attorney General make this TRASH company pull the warranty claims
Regards,
***********************Initial Complaint
04/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a battery from this business through Walmart.com and had issues with it from the start (03/02/2020 purchase date) I purchased a trickle charger from amazon (receipt attached) in order to make it work for the time being. I was unable to find my order details until recently when we finished unpacking all of our moving boxes. I reached out to the company numerous times and they will not assist stating that the warranty is only for 18 months. The issue is I was having issues from the start with this battery.I would like an exchange and for them to honor their product. They were also rude in one of their emails by mocking me, please see the email below:Chrome Battery Mon, Apr 18, 9:21 PM (13 hours ago)to me "You have been provided amble opportunity to make this right and you have chosen not to" ???Business response
04/26/2022
The customer purchased this on 3/2/2020 in which his product came with an 18 month warranty. He contacted us about his battery 25 months after the initial purchase date so he was out of the warranty period. We were very professional with him, and even offered a discount on the purchase of a new battery, with a new warranty. He threatened to escalate to ******** in which he did not get the results he wanted so he threatened to leave a complaint here.Customer response
04/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
*****************************Initial Complaint
12/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Manufacturer refuses to honor warranty claim/provide product support. Chat thread provided as an attachment.Business response
01/28/2022
Hi, there is not enough info at all to respond to you. We do over ******* order a year, I would need a name or order number to look at what was going on to give you an honest reply to this case
Sincerely ****
Business response
01/31/2022
she did everything right and with a very a professional approach, see her email below. someone bought our battery and resold it to the person complaining, we have no idea when he bought the battery and we did not get the money, how do you warranty something like that, we would be out of business too.
also see attached, this was through BBB website.
He bought it at the Stock and Field Store and he said they went out of business. He said he bought it 03/06/21, I didn't find any orders under Stock and Field. I was told if a battery was purchased through a 3rd party they need to contact them.Customer response
01/31/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business (manufacturer) indicated during a long chat dialog that they would not honor their product warranty because I did not purchase the product directly from them. I did not read in their warranty information that the product had to be purchased directly from them. This would allude that there are NO authorized retailers of their products. Had they previously asked for a sales receipt to support my warranty request I would have simply provided it. They are not asking for one now. Their response to the BBB states that they don't have enough information, they are too busy, etc. They have all the information that their customer service agent used to DENY my warranty service. If they are too busy to respond properly, well I guess that is a reflection on the quality of their products.
Regards,
*********************
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Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.