Business ProfileforTotal Diabetes Supply

I placed an order on October 25, 2024. The website states that the transaction will stay pending until the order ships. On October 28, 2024 the amount of $31.11 was full charged to my card, but not shipping notice. I reached out on October 31, 2024 for a status and was told they had received a lot of orders, but my order had processed and was awaiting shipping. I filed a case with ****** on 11-1-2024 because still no tracking. I have reached out to the company **************************************************************************************************************************** a timely manner and they did not leave the transaction as pending until it ships as they state on their website. I have not received a single response from the company. I just want my order cancelled and refunded since it is still saying unfulfilled and obviously has not processed. I have had to reorder my product elsewhere that has already shipped. I figured I would have to go to this extreme to get a response since they won't reply to emails. I would be more than happy to NEVER do business with them again once the order is cancelled and refunded. Such poor customer service. If you can't fulfill the orders, just offer to cancel, or at least really let your customers know what is going on instead of stringing them along. I only used this company because they were on a recommended list with my ****** Health App. I thought they were legit. I should have known better after my first order was semi slow, but this one is nonexistent. Hopefully, this will get a response because the service is NOT acceptable.