ComplaintsforKansasland Tire

• Initial Complaint

  11/21/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On July 18, 2022, I purchased a set of tires from Kansasland Tire *************. The manager, James ******, kept wanting me to buy more expensive tires than I had anticipated. To make a long story short, on 3 separate occasions, he enticed me to buy the more expensive tires using the excuse that they were much better tires and would last longer. He indicated that it wouldn't cost me any more than I originally planned to spend because there would be a $****** rebate when I purchased the more expensive tires. When the transaction was complete and the tires were paid for, I asked about the rebate form. He provided me with a form, filling out all of the information relating to the tires himself and said all I had to do was provide my name and mailing address , sign the form and mail it to the address provided on the form. He further indicated that I would actually would be receiving a $****** rebate because there was a $***** rebate on the installation of the tires. I had to submit the form twice as they did not receive the 1st one for some reason. I received an email on 9/25/22 indicating that they had received my rebate request, giving me a claim number and telling me that it could take up to 6-8 weeks to process my claim. When I had not heard anything, I telephoned The ******** Promotions department to inquire what was happening with my claim. The young lady I spoke with indicated that once provided with a claim number, I was supposed to track the process of my claim by using the claim number on the computer. She looked it up and informed me that my claim was denied. When I asked her why, she indicated that it was because there was no active rebate on the tires I purchased on the day I purchased them. She indicated that my issue was with Mr. ****** at Kansasland Tire. I sent him a letter indicating the problem and informing him that he owes me the $*** rebate. He should have known if there was a rebate in affect on the day I purchased the tires.

  Business response

  01/02/2023

  Business Response /* (1000, 5, 2022/11/30) */ We have contacted the customer and provided them with the rebate information and claim # for the **** rebate card. There was an issue on the manufactures rebate portal and that has been resolved. Consumer Response /* (3000, 7, 2022/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) That isn't what they told me in a recent phone call. Mr. ****** said he admits the mistake was his to own and that he was working with his home office to get a $****** check sent to me. He called me a 2nd time and said that the home office would be sending me a $****** check (Kansasland, not ********) in the next day or 2 which I should receive in 8-10 days. If I do indeed receive the check and if it clears my checking account when I deposit it, then the matter will be closed. They keep changing their story so I don't trust them. Business Response /* (4000, 9, 2022/12/01) */ A check was mailed for $*** 11/30/22. A **** gift has already been issued. Consumer Response /* (4200, 11, 2022/12/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I stated previously if I do indeed receive a check and it clears then the matter will be resolved; however, I do not know what **** gift they are talking about. I have received nothing to date. Consumer Response /* (2000, 14, 2022/12/10) */ I have received the $****** check from Kansasland Tire and it has been deposited long enough that I am certain it will clear. While this does conclude the claim I originally filed, I would just like to say that the there was incorrect information provided by Kansasland Tire home office in response to my claim. They indicated that I had received a **** card (didn't say from whom) which was entirely untrue. The $****** check I received is the only thing I have received from anyone. They also said that I had received information on how to apply to ******** for the rebate which was true, but I had told them that ******** had unequivicably informed me that they would not be paying out anything because there was no rebate in force on the day I purchased the tire. The local dealer and the home office need to get their stories straight. I don't trust either one of them and will never be setting foot in any of their stores in the future. As far as I am concerned this matter is resolved.

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