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            Business ProfileD.E.L. Motors Company

            Used Car Dealers

            Contact Information

            1737 N Washington St

            Junction City, KS 66441-2549

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            Visit Website
            (785) 238-5368

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 44

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Products & Services

            D.E.L. Motors Company is a used car dealership that also offers a full line service department to take care of all of your car service needs. From regular scheduled maintenance to major repairs.

            Business Details

            Location of This Business
            1737 N Washington St, Junction City, KS 66441-2549
            BBB File Opened:
            2/20/2008
            Years in Business:
            44
            Business Started:
            1/1/1980
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Business Management
            • D.E. Lacer, Owner
            Contact Information

            Principal

            • D.E. Lacer, Owner

            Customer Contact

            • D.E. Lacer, Owner
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/28/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            Very unhappy with my purchase of my 2015 Mazda 3 from D.E.L. Motors. Paid $16k With 42k miles on it. Purchased on 1-19-24. After seeing there ad on auto trader. There mechanic really should have inspected things better. I doubt he inspected at all. Coolant was very low. Wiper blades needed replaced. Both air filters were very filthy. Very little wiper fluid. A bunch of leaves under the engine cover. AC wasnt working. Didn’t test it when I bought it because it was -15 degrees windchill that day so I didn’t notice it until a little over a week later. The infotainment center is defective. As it selects items on the screen on its own, constantly. Which is very distracting and annoying. The key fob is aftermarket. Car has a key malfunctioning light on all the time at the moment. It doesn’t unlock the doors or open the trunk. They said they will pay for the oem key fob at the time of purchase. Sway bar link was disconnected. Noticed by my mechanic 1 day after buying the car They said they would pay the $115 to fix it. Only because the pictures they sent me of the undercarriage prior to looking at the car had shown it was not in place. Steel wheels must have been covered with a cheap black paint at first because i didn’t notice they were very rusty until a week later. Maintenance guidance system doesn’t work. That’s probably why **** ******** (the salesmen) told me he didn’t know for sure when the oil was changed last. Shocks need replaced. Lastly the alignment needs done. Of course they denied there being anything wrong with the vehicle when we first purchased it. All of these things were discovered in the first 3 days except the ac. When asked to make things right and pay $500 for the screen to be fixed. Or to return the car. The new owner ******* *****) relayed the message that he would not pay for it to get fixed. I asked to speak to him multiple times. He wouldn’t speak to me
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            Read 3 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Desiree D

            11/13/2023

            My husband and I bought a 2014 used Chevy Malibu with roughly 119,000 miles on it not even two months ago. Out of those two months, we have only been able to drive the car for ONE week. When my husband test drove the car, everything appeared to run smoothly. When we picked up the keys the next day, the car immediately began making an intense squealing noise and one of the headlights was out. We then called D.E.L. Motors immediately and asked to bring the car back as my husband and I desperately needed a car and paid all cash (which is significant for us as we are college students). We were told that they "do not do that kind of thing," so we ended up driving the car home. The squealing began to intensify and after waiting for their recommended dealership in our area to look at the car, which would have taken almost two weeks, we opted to take it to a trusted mechanic. Upon inspection the car had a water pump that was leaking, a bad alternator belt, and the AC compressor was the WRONG one for the car. All of this transpired after Rick had told us that their "mechanic" (I use this term very loosely as they missed all of the afore mentioned issues with the car) had changed all the belts and inspected the car. It then took almost a whole week for Rick to work out the payment method to the mechanic we chose after he communicated only after we called him. Mind you, he also ignored us for a few days as well citing that he was "very busy". On top of this, the dealership refused to pay for a new AC compressor since it wasn't "their fault," yet they somehow missed it upon their inspection of the car before they sold it to us. My husband and I are both aware of the dangers of buying a used car, but the extent to which we have had issues is beyond ridiculous. We have had further issues with the car and today marks the third time we have had to take it into a mechanic to look at it. Please do not buy from this company for any reason.

            Local BBB

            BBB of Midwest Plains

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