ComplaintsforD.E.L. Motors Company

• Initial Complaint

  02/28/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Very unhappy with my purchase of my 2015 Mazda 3 from D.E.L. Motors. Paid $16k With 42k miles on it. Purchased on 1-19-24. After seeing there ad on auto trader. There mechanic really should have inspected things better. I doubt he inspected at all. Coolant was very low. Wiper blades needed replaced. Both air filters were very filthy. Very little wiper fluid. A bunch of leaves under the engine cover. AC wasnt working. Didn’t test it when I bought it because it was -15 degrees windchill that day so I didn’t notice it until a little over a week later. The infotainment center is defective. As it selects items on the screen on its own, constantly. Which is very distracting and annoying. The key fob is aftermarket. Car has a key malfunctioning light on all the time at the moment. It doesn’t unlock the doors or open the trunk. They said they will pay for the oem key fob at the time of purchase. Sway bar link was disconnected. Noticed by my mechanic 1 day after buying the car They said they would pay the $115 to fix it. Only because the pictures they sent me of the undercarriage prior to looking at the car had shown it was not in place. Steel wheels must have been covered with a cheap black paint at first because i didn’t notice they were very rusty until a week later. Maintenance guidance system doesn’t work. That’s probably why **** ******** (the salesmen) told me he didn’t know for sure when the oil was changed last. Shocks need replaced. Lastly the alignment needs done. Of course they denied there being anything wrong with the vehicle when we first purchased it. All of these things were discovered in the first 3 days except the ac. When asked to make things right and pay $500 for the screen to be fixed. Or to return the car. The new owner ******* *****) relayed the message that he would not pay for it to get fixed. I asked to speak to him multiple times. He wouldn’t speak to me

  Business response

  02/28/2024

  Del Motors is no longer part of Briggs.  This complaint needs to be sent to DEL Motors.

  Customer response

  02/28/2024

  I clicked in d.e.l. Motors of junction city, Kansas when I submitted this complaint.  I don't know why this other company is on there. 

  Customer response

  03/13/2024

  The dealership changed their mind on paying to get the key fob programmed as promised. Due to them not expecting it to cost as much as it is. 

• Initial Complaint

  03/08/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a vehicle at the beginning of December and have had mechanical and electrical problem since the purchase. It has been back to the dealership for the same issue 3 times and it has yet to be fixed. Now they are planning to use the extended warranty I purchased to take it to a ** dealer to hopefully fix the problem. The car has been in the shop for a total of 5 weeks since it was purchased and they did not offer to provide a car to borrow while they sorted out their faulty vehicle. This last time around, I dropped the car off on Friday, February 24, 2023 and was told the part would be there the next day and the car would be ready Monday 27th. My husband called Tuesday the 28th to see if it was done and they said it would not be ready until Friday March 3rd. There was zero communication about the delay and luckily we called before driving the 45 minutes to pick up my car that wasn't even done. We picked up the car Friday March 3rd and drove it home. It sat parked all day Saturday. Sunday we drove 2 hours out of town and halfway through the trip, the same warning came across the screen, the check engine light came back on, and the air conditioning was no longer working (this was a new issue). I immediately sent pictures of the errors to the dealership and did not receive a response until I called them on Monday the 6th. I asked for my money back and they told me I will have to use my extended warranty to have the car fixed and then I can trade it in for another car on their lot. I then scheduled a time for the employee to come pick it up on Tuesday the 7th and he finally agreed to provide a loaner car to get me by while my car was in the shop. He never showed up to exchange the car. I did not receive any communication as for why he did not come.

  Business response

  03/11/2023

  I believe that Kassandra did have her vehicle in here at DEL Motors for a cooling fan that would not shut off. We ordered one part that we thought would fix it and then had to order another when that didn't fix the problem. I am not sure of how long the vehicle was here, If she said 5 weeks I am sure she is right. We did have to wait on parts. But when I spoke to Kassandra and her husband Victor last week they told me about the A/C not working and the coolant temp gauge wasn't reading up very far on the gauge, then on the information center they said that there was something to do with the steering when they drove to ******* over the weekend and that there was a "Check Engine Light" on. They both said they wanted the vehicle to be given back and a return of there money. I told them both that we must take it to a ** service dept. to figure out what was going on. They only thing I said about the Vehicle service contract they bought at the time of purchase that they would cover if there was something wrong with the A/C and whatever the steering problem was and we didn't know what the "Check Engine Light" was. If what we parts we replace earlier was a failed part that we replaced we would take care of it cost of that.The parts we replaced have a 12 month 12,000 warranty on them. I said has for anything outside of that "That why you bought a Vehicle Service Contract so if something like this happens you can get if fixed. I did make an appointment for Friday Morning March 10th  We did drive a vehicle down to there house for her to drive and picked up her vehicle. They live about 30 mins away from ******** **** When Mr ***** did advice me that there was no problems, No indicator lights on, and that they vehicle was drove just fine and no problem he saw or what they was telling us the problems were he did not notice anything wrong with the vehicle when he drove it to *** ***** ********* service dept that is 30 mins or so away. We told everything to the Service Advisor at *** ***** ***** and we are waiting on what they advise us on what they found, Hopefully on Monday 

   

  Customer response

  03/15/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Kassandra ******

• Initial Complaint

  11/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2016 ************ in Aug-22. At the time of purchase I was told a turn signal part was on order and it would be replaced as soon as the part came in. I checked on it roughly 2 weeks later with my sales person who advised me that she was told from the service dept it was going to be arriving by the end of that week.i told her that the backup camera was shutting off and not working at random, as well as the windows were not rolling down at random. She informed me then that upon speaking with her superiors because it was not happening all the time it was not considered a safety concern there was nothing they could do. Fast forward, to Sep. I would check in often with my salesperson who informed me she no longer worked there and couldn't help. I called the store on several occasions speaking with 3 different gentlemen on those occasions. Each time I was promised a text or call and received a text from a gentleman only after I went to D.E.L motors to pick up my title and inquire about the part. October comes and I have called multiple times to be told that someone will call me back or that the part is still on backorder. Service was on lunch& would call or text. Etc. One gentleman made the mistake of telling me where the part was being ordered from. I reached out to them on November 1st to be told that the part was ordered on Oct. 31st and would take a few days to be in and that they would contact me since I have had the headache I have had with D.E.L.Mon. the 7th, The dealership that the part was ordered from called to let me know that the part had arrived. I gave D.E.L. a day to reach out. Wed. the 9th, I called D.E.Lto ask about the part and was told it was still currently on backorder. I told the gentleman that I spoke with the dealership it was ordered from and the part had arrived. put me on hold to tell me the service guy would pick it up and schedule me. 11-16. nothing yet. turn signal, Backup Camera & window malf. FIXED ASAP. ***********

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