ComplaintsforMerchtable
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Complaint Details
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Initial Complaint
05/20/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a size medium T-shirt and received an XL. I've contacted the business to have them resolve this issue. Their automated response says they would respond in 1-2 business days. It has now been 10 days. I would like my medium T-shirt or a refund. I am also not going to pay shipping to return the XL shirt, nor to receive the exchange, since this is a mistake that the company made. I will gladly return the XL shirt if they pay for shipping. Thank you.Business response
05/24/2024
Hi *****
We are so sorry for this - I was able to find your ticket and we are on this right away! We are a little behind in response time, so I want to apologize for this delay and error on our part. We are going to make this right!
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.