ComplaintsforAmazing Flooring KC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Amazing Flooing KC installed new carpet in my house. Upon inspection, I discovered five poorly finished seams. Despite their attempt to fix them, the repairs were unsuccessful. They promised a specialist to address the issue, but failed to return. I obtained quotes to repair their work, which resulted from installing carpet with mismatched grains, leading to a cost of $5000. During the installation, Amazing Flooring KC requested half of the final payment upfront, citing a personal financial need. While I provided it at the time, I found this request unusual and concerning, especially considering the incomplete and ultimately flawed work.Business response
07/11/2024
Hello my name is *******, im willing to cover expensives from other contractor to fix my issues, therewas an agreement with customer but no response from my part, we have a writing contract and would like to resolve this, also there was an unpaid balance, any cost that will reflect this i will be more the happy to cover, We specify on the contract seams problems special with diferent types of carpets we did seams twice trying to satisfy customer but he dont agree in results, we can shrared pictures from pompleted job so you can judge the seams, A final invoice will be mail with last unpaid balance and with other needs from property…. Im willing to work to resolve this matter, respectfully
******* ******
###-###-####
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.