ComplaintsforDaVinci Roofscapes, LLC
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Complaint Details
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Initial Complaint
10/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
HAD OUR ROOF REPLACED IN DECEMBER 2012 THE DAVINCI SIMULATED SLATE SHINGLES CAME WITH A 50 YEAR WARRANTY THE SHINGLES WERE WARRANTIED TO HANDLE WINDS IN EXCESS OF 100 MPH A PORTION OF OUR ROOF BLEW OFF ON 31 JULY 2024 FILED A WARRANTY CLAIM WITH DAVINCI AFTER A MONTH STILL HAVE NOT BEEN ABLE TO GET DAVINCI TO PROVIDE A CLAIM NUMBER OR EVEN ACKNOWLEDGE RECEIPT OF CLAIM. HAVE CALLED WARRANTY DEPARTMENT IN EXCESS OF 20 TIME ********* ***** IN THE WARRANTY DEPARTMENT PROVIDE ME A CLAIM NUMBER BY THE END OF THE DAY (4 OCTOBER) BUT IT NEVER CAME.Initial Complaint
07/30/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
We had a DaVinci Roofscapes Bellaforte Slate roof installed in 2020. We are experiencing extensive cracking of the roofing tiles. We contacted our roofing installer who told us to file a warranty claim with the manufacturer, Westlake DaVinci Roofscapes. We filed this and it was denied. We were told the cracking was cosmetic and would not cause leaking but could worsen. We have since learned that this particular shingle was discontinued. It was the only shingle with the problematic cracking tabs. We have also learned that this has been an issue and other claims have been filed against them and accepted for replacement. We feel the company is not standing behind their product or honoring their warranty.Customer response
07/30/2024
Yes, we do have a warranty. A claim was submitted to the company and denied. Thanks. ****** *** *** *******
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.