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          Cookbook Publishers LLC has 1 locations, listed below.

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            Business ProfileCookbook Publishers LLC

            Publishers Book

            Additional business information

            Additional Info:
            The above company is eployee owned and operated, and has been in business since 1947.

            Contact Information

            7201 W 129th St Ste 160

            Overland Park, KS 66213-2642

            Visit Website
            (800) 227-7282

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 77

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Overview

            The plan of operation of the business has been to enter into contracts with civic organizations, whereby the company agrees to furnish a certain number of cook books, and other publications to a sponsoring organization. The sponsoring organization assists in conducting an advertising campaign to be conducted by the company's advertising representative and a representative of the organization. The contract states that the company will furnish the sponsoring organization a stipulated number of publications from the proceeds of the advertising sales, the company shall receive and retain the first money as set out in the contract to defray cost of printing books and other expenses in connection therewith. The organization shall receive and retain a stipulated percentage of all money collected over and above the first amount retained by the company. The firm also prints publications for organizations on a straight fee basis.

            Business Details

            Location of This Business
            7201 W 129th St Ste 160, Overland Park, KS 66213-2642
            BBB File Opened:
            8/1/1947
            Years in Business:
            77
            Business Started:
            8/1/1947
            Business Started Locally:
            8/1/1947
            Business Incorporated:
            1/22/2015
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • PrintComm, Inc.
            Business Management
            • Mr. Kevin Naughton, Owner
            • Ms. Stephanie Jones, Manager
            • Ms. Valerie Van Hoecke, Operations Manager
            Contact Information

            Principal

            • Mr. Kevin Naughton, Owner

            Customer Contact

            • Ms. Stephanie Jones, Manager
            Additional Contact Information

            Fax Numbers

            • (913) 492-5947
              Primary Fax

            Phone Numbers

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            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Martha B

            11/21/2022

            Non-transparent cost of books, many additional markups after books were printed. Reached out to my rep with questions and received non-transparent responses that did not answer any of the questions. Asked if my request for price review is being denied and received response saying all costs were made known before printing (not answering the question and effectively denying the price review request).0/5 for price transparency. 0/5 for responsiveness. 0/5 for customer care.Print quality was good, but this isn't done through Cookbook Publisher.

            Cookbook Publishers LLC Response

            11/22/2022

            Our website clearly states that any design or optional features costs will be added at time of invoice. Cookbook Publishers verified all actual costs of the customer order as soon as it was received, and the customer was advised that she would receive an invoice by email for one-half the invoice amount (pre-shipping), which she paid without question. A letter was mailed to her within 4 business days with a complete breakdown of costs, which she claims not to have received. When the final invoice was sent for payment, she then questioned the cost and was again provided full written documentation of all charges according to the website and published pricing for her specific features. Every query by the customer was responded to immediately, thoroughly, and professionally by **************** and the Division Manager. Our customers' books are printed at our production facility, and not outsourced to any vendor.

            Local BBB

            BBB of Midwest Plains

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