Customer ReviewsforCDL Group of Companies

My ac went out when it was hot outside, called them out to look at it and they showed up after 9 hours of waiting, they said my ac compressor was bad and needed to replace it. OK so had them give me estimate and had them order it, was told it all came in on a Friday before labor day weekend, so was told have to wait til day after holiday to get installed, ok that would be fine, going to replace heater to all suppose to be there. Got call tuesday morning that the furnace had not actually came in and they couldn't find where it was. Talked to them wednesday and said it was on truck being delivered that day, and it wasn't, they kept lying to me until Friday when I was told I just needed to find some other place to do job, after we sweated our butt's off for a week and half thinking we was getting what we was willing to pay for. I will never call them for any type of service they offer, bunch of low life crooks, and overcharge for services, no good

Dear Mr. J*******, We sincerely apologize for the frustrating experience you had with our HVAC service. After conducting an internal investigation, we discovered that the furnace was indeed shipped to the wrong location, which caused the unfortunate delay. We understand how critical it is to have functioning air conditioning during the hot weather, and we deeply regret the inconvenience this caused you. Last Friday, we reached out to you to explain the situation and offer our sincerest apologies for the shipping issue. We also wanted to give you the option to proceed with the installation or explore other service providers based on your preference. It seems there was some miscommunication during this process, and for that, we are truly sorry. We are more than willing to continue with the installation if you would like to proceed. Our HVAC Install Manager is ready to discuss this with you directly to ensure everything is handled to your satisfaction. Please feel free to contact us at your earliest convenience, and we will do our best to rectify the situation and meet your expectations. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.