ComplaintsforI Gotta Guy Appliance Repair LLC
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Complaint Details
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Initial Complaint
12/12/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
This business has cold called me multiple times, despite my repeatedly asking them to take me off of whatever list they have. They call all hours of the day. I have never contacted this business before, and have not needed home repairs ever as I do not own a homeInitial Complaint
01/12/2022
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
12/14/21 hired I got a guy appliance repair through **** *******. They were supposed to arrive on 12/16 but surprised me by showing up at my door two days early to install my dishwasher. The repairman knew nothing of the job that I detailed to ***** when I talk to him and therefore they were ill-prepared and had no tools to do the job. They ended up using some of my tools which took them several hours to complete the job. I was quoted $178 to do the job when they were done they charged me $325. I was upset and called ***** and he said he would split the difference with me and send me $70 back which never happened. The dishwasher was never leveled or attached to the counter . When I contacted the company the owner ***** came out the next day and was able to level it but not attach it to the counter because the installers took the bar that you need to attached to a counter. ***** said he would get the bar and come back after Christmas to finalize the job. He is no longer returning my texts or my calls and I contacted *********** who did speak with him on January 13th 2022. ***** said he would get ahold of me within the hour that he was doing another job but he never did. The phone number associated with this company ***** ********, seems to no longer be working. But the owner, *****, his phone number is working ** ************* I found out the company had only been open about one week when they did the job which made me nervous. They have not followed through on anything they have said they would do and the job is still incomplete. Their website is Igottaguy.biz.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.