ComplaintsforPro Tow Auto Transport & Recovery

• Initial Complaint

  06/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I stopped at a local bar and grill to pick up food, when I was illegally spotted and towed within 30 minutes of my arrival. The tow company did not have any written approval from a property owner to tow my car within that short amount of time. They used a spotter and simply picked my car up. I was also charged for two days of storage and a total of $282 in fees. They held my car for less than 12 hours. This is absolutely fraudulent.

  Business response

  06/08/2023

  ****** ******** ****** ** ********
  

  We’ve reviewed your complaint and found that your vehicle was parked on private property that does not belong to the bar. Furthermore, your vehicle was parked directly in front of one of the twenty-four Tow Away Zone signs on that lot.  

  Examining your invoice in detail shows one column that indicates we held the vehicle for two calendar days which is true conversely if you look at the charge line for storage you find that you were only charged for one day. 
  We do not use “spotters” on this, or any other property and we do have written permission from the owner to tow from the lot behind the bar.  
  

  ************* ***** ******* ******* 

  Customer response

  06/09/2023

  [** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* ********** ********** ********
  
  I am rejecting this response because:
  If there is written proof to tow, it needs to be provided.
  

  ******** ****** ****

• Initial Complaint

  01/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  December 7,2021 my ford f250 was towed from a private property while I was present and refused to leave my vehicle and was told if I gave an address he would take it there .the house was literally 4blocks and was charging me 200$.my friend that was at the address only had 100$ and refused to leave it.i didn't call the tow company the property owner did but told the tow truck driver I was paying the bill but wouldn't take my truck off the tow truck where I was standing. If I'm paying the bill I should have say in where it's going.He proceeded to take it to the lot and with in a couple hrs the bill was up to 400$.it had all my tools worth 1000's of dollars not including how much money I've put into it.my only transportation to work and the whole time the driver of the tow truck was very aggressive and taunting keep cussing at me.

  Business response

  01/18/2022

  *****,
  On 12/17/21 the owner of ***** * asked us to recover and remove a truck that had crashed thru the wall of his building and into a guest room.

  **************************************************************************
  

  Our driver removed the truck from the building and had it loaded on his flatbed when you arrived and identified yourself as the owner.  You immediately started screaming and yelling at him for doing his job and that got you nowhere. 
  After things calmed down you asked our driver to tow your truck to an address on Rosehill Road in Lenexa.  You and our driver agreed to a flat fee of $200 and you said there would be someone at that address who would pay the charges. 
  Upon arrival at the Rosehill address there was nobody present that was willing to pay. You were not there for some reason, so at this point all deals are off and our driver was instructed by his management to tow the truck to our storage facility. 
  When a vehicle gets impounded at our facility there is a towing charge and storage fees that accrue daily. These charges are not the same as the $200 deal our driver was trying to give you. 
  Now, thirty days later, you have received a notice that your truck is going to be sold at auction and your shocked at the fee’s that have accumulated.    Your unhappy and file a complaint to the BBB with the hope that it will make us to feel pressured to meet your demands to return everything for free. 
  Your situation could have been easily avoided had you arranged for someone to pay our driver per your agreement on the day this happened.    
  Pro-Tow LLC 

  Customer response

  01/19/2022

  I had other obligations that I had to attend to that kept me from contacting anybody I tried to have some people contact contact you guys but obviously they didn't I have not received any letters stating that my truck was going to be auctioned off is there any way for us to please come to an agreement so I can have my truck and all my tools fit the thousands of dollars worth of tools stereo quit being all that stuff in my truck Is there any way that I can have it back

  Customer response

  01/24/2022

  I didn't call them,I was there on sight. Driver was charging me 200$ for hook up when all other tow companies charge 75$....I didn't even have a chance to get my personal belongings.driver was very combative and was doing everything he could for me not to have my truck.i was not the calling party.i was under the assumption he was only removing the truck from the building.ive been putting a lot of money into that truck brand new tires.i shouldn't have to pay for storage or tow.i offered the driver a 100$ for taking it 4 blocks from where we were and I had a friend there with the money.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩