ComplaintsforBrothers Home Improvement
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Complaint Details
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Initial Complaint
01/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Sunday January 14th 2023 I realized my pipes were frozen and reached out to Brother’s Home Improvement owner in Tonganoxie, KS around 11am. He stated that he was out of town, but would send his brother **** ****** over to get it fixed. **** brought over a salamander heater and didn’t bring propane needed to propel the heat or any kind of heat tape. **** took my credit card for materials and left. **** did not return with materials until after 7pm. He turned the heater on in my crawlspace and did not begin installing heat tape until after 10pm. At midnight, my pipes were still frozen and **** took the heater out of the crawlspace and left stating he would return at 7am on Monday the 15th. He did not return until after noon on the 15th. Monday around 6pm Tony said I had water. I had my son FaceTime me so I knew that was correct before **** left. Everything appeared to be working. Apparently **** decided to leave everything a mess and leave the water to the bathroom tub on. My son realized it was still on just before it overflowed and turned it off. I contacted Tony about the mess **** left and told him I’d post reviews. He threatened me and said he would post photos of my messy house if I gave him a bad review. Fast forward to Tuesday the 16th. My pipes were frozen again. I contacted Tony and he called yelling and cussing me out. Finally I yelled over him and asked if they were going to fix the frozen pipes since he said they shouldn’t freeze again and he said no. I paid $500 for labor for a job that did not stay complete for a full 24 hours. I want my money back. I also want others to be aware of their constant tardiness and lack of professionalism. As a contractor, why are you taking photos of places in my home that do not pertain to the job at hand. Sounds a lot like blackmail to me.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.