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Complaint Details
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Initial Complaint
01/03/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Accident on Aug 17 2022. Both vehicles taken to Walt's Carstar ***************************. Second car involved in accident was repaired and back on the street by middle of September. Our car still hadn't got a estimate yet. Complained and received estimate two days later for about the value of the car. I said fix and maybe the estimate was high. With a smile they said maybe so. Today is January 3 2023 and we still don't have our car. Walt's CarStar has had our car a total of 134 days so far.
Business response
01/30/2023
Business Response /* (1000, 8, 2023/01/16) */ The customer picked up his completed vehicle last week and we gave him a discount on the repairs like he asked for in this complaint.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.