ComplaintsforNovacek Automotive
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Complaint Details
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Initial Complaint
05/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I've been to these guys a few times, but the last experience was incredibly bad and will be my last. I took my truck into them early this month to figure out the issues. I was informed it needed a new battery in order for them to diagnose the issues. They offered to put one in, I elected to go up there and put one in myself because of the price + labor was insane and they had no problem with that. Here is where it gets horrible. A couple days later I get a call saying my vehicle is fixed and ready to go and the total will be $450. I asked for what, because I didn't authorize anything to be done. *** (Owner) told me they had to replace two ignition coils. I asked for a breakdown because I was never informed. He said $200 for the parts and the rest was labor, tax, etc. I wasn't informed I needed 2 coils and wasn't even given option of brand. *** said we put this brand in and its a good brand. I asked if they had looked at the lights like I mentioned when I brought the truck in and they hadn't looked to see what the issue was with the lights.. Next day, I get another call saying my truck is ready to pick up and the price will be $491. Again, I didn't authorize the repair. I told them I didn't want the ignition coils and wanted them taken out. *** gave me attitude and called my truck a piece of shit. Wouldn't even talk to me because he knew he was in the wrong. I then get a call this past Monday saying its ready to pick up. I asked them what my total is now, expecting it to be just under $300 and then a new price of $380 and if I don't pick it up, they will charge $30 a day for storage. Forcing me into a situation to pay whatever they wanted. I was charged labor for them installing and removing the coils I never authorized. Diagnosis was not correct or accurate. Did google review as well.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.