Customer ReviewsforGenesis Health Clubs

My name is Stacy B******. I have been a member at the Cass St location in Omaha since before it was 24 hour Fitness. Unfortunately this club has been poorly managed regardless of who the club manager is that month or year. I'm exhausted with trying to speak with staff and participating in surveys to get assistance with the safety and sanitation at this location. From a leadership perspective it appears that there is a culture that is not customer focused or has pride in the positions that individuals are hired to do. There is also a clear respect for the guests based on the lack of safety and sanitation. This club is in violation of several Omaha City Codes daily specific to the pool and locker room areas. I have filed complaints there too which I assume resulted in temporary efforts to address this issue only to resort back to unacceptable conditions for paying members and guests. Today I took a video of the womens locker room area. There does not appear to be an option to attach this documentation here however i am certain it would me unacceptable and does not meet the standard for the experience that Rodney Steven's wants his members to have. I will continue documenting these conditions until someone who cares does something about it.

On 11/2/24 I went into Genesis Health Club on 132nd & Center. I need to cancel my membership because I got accepted to nursing school and am moving. The person who needed to help me never came over and kept messing with the remote control and the tv's in the lobby. I started recording him. Eventually I got uncomfortable and left. I was worried how he was going to treat me after he just spent all that time ignoring me. I didn't know if he was going to be rude to me, arrogant, or what. I just knew when he eventually decided to acknowledge and help me that it would be so uncomfortable it wasn't worth it. So I left and now I have to go to a different location and hopefully they will help me.

Predatory business practices. They ignored cancellation requests repeatedly, trapping you in payment plans. No one answers the phone or gets back to you. They do everything they can to keep you paying.

Got a 7 day trail. Can in on day 3 and I was told by the manager if I didn’t pay for a membership I’d need to workout outside and she laughed afterwards. After I drove 29 min out of my way to try ou this genesis.

-South Des Moines Location- I have been complaining about cleanliness, broken machines and the pool’s condition since I started. I have asked for a downgrade from a family plan to an individual one, they won’t unless I physically go in and sign. I should not have to take time out of my day to go there because of their negligence. Why are they not updated to 2013 with electronic signatures?? I don’t feel comfortable brining my daughter to the childcare. It is dirty and supervised by someone who sat on their phone the whole time in a room full toddlers and Barbie pieces. My 7 year old said she had to keep taking Barbie pieces from the toddlers so they wouldn’t choke. WHY WAS THE ADULT NOT WATCHING THIS?! The pool is absolutely horrendous, there are kids unsupervised, the water is extremely salty from sweat and the water smells like body odor, the showers and toilets are filthy, machines are constantly broken or not working properly and the building aesthetic is awful! Paint is chipped and peeling, everything is outdated and cobwebs in the corners. I absolutely regret ever signing up for this place, because I ultimately had to find other places to work out while I am still paying for Genesis. We will see if I have issues when my contract is up. Save yourself the time, trouble and money. Don’t come here. There were much better ways I could have spend $1300 this year.

Way to hot in the clubs.Air conditioners do not work .And equipment is always broke.Save your money and join another gym.They do not care about their memebers and our concerns.