ComplaintsforReddi Industries, Inc.

• Initial Complaint

  09/30/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The original quote could not be performed so the contractor took it upon themselves to start and finish a new project that was not discussed with the homeowner nor was approved prior. We are willing to pay half for the piping used and not for a 10 foot pipe that was not used.

  

  Business response

  10/07/2024

  The customer contacted us to do a job on or about 8/9/24. Customer was given an estimate of $3,200.00. Mike Wehry accepted the quote on 8/14/24. We did the work and invoiced for $2,379.95, based on the actual work completed.
  
  I talked with **** and his wife on 9/30/24 about some questions they had about the bill. I let them know we discuss billing issues with the division manager. The division manager setup a time to have a phone call with ****. **** did not answer the call at the agreed upon time. A message was left, and we have attempted to contact him multiple times since. Customer emailed on 10/4/24 saying he’s not willing to speak with us, and that he paid the bill on 10/3/24.
  

  Thank you 

• Initial Complaint

  02/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Nov 20th, 2023 I placed a money deposit down for *** ***** Windows for my home with Hall Services (a division of Reddi Industries). The local office is located in Lawton, Ok. As of Feb 21, 2024, these windows have not been installed. The windows delivered to my home are not the type or style I ordered or expected. The windows as labeled are also not the energy ratings of the windows I ordered. The sales man who worked with me stated verbally and in writing (along with my invoice) that the windows exceeded Oklahoma standards for energy efficiency; however, the windows delivered to me are below the energy standards in the areas of solar heat gain and window U-value. The windows also have damage to the seals with some of the windows not welded with clean 'cuts' or corners. The windows definitely do not match what was advertised to me to make an informed decision to purchase windows as well as have windows installed. I have requested documentation and verification from the company regarding these windows, and voiced my concerns in writing and provided pictures for evidence. I asked the salesman **** ****** who is my project manager to confirm the original invoice with what was delivered with no response. Again, as of Feb 21, 2024, there has been no explanation of the discrepancies nor confirmation from Hall Services that these windows match what is described on my invoice.

  Customer response

  02/23/2024

  Please see additional information sent to a project manager assigned to my job. Even though the windows were delivered by **** ****** on Feb 9th 2024, the company is wanting to 'inspect' the windows delivered. This inspection is scheduled for next Monday Feb 26 2024. 

  

  Business response

  02/23/2024

  Thank you for allowing us a rebuttal in this situation. We are confident that we have provided **** ***** with adequate information and explanation for all requests. The product we provide, *** ***** Brand Windows, is the best available window in its price point. The windows I sell exceed all performance requirements and the quality requirements we and our customers require. We also provided her a 10% discount, in December, that the company does not even provide just because she adamantly requested it. I even personally delivered the windows to her home one week early, on a day and time we both agreed on, so she may inspect the product. 

  The fist complaint is regarding the window not being the style she ordered. **** ***** was provided with all requested and required information. In attachment "****** we provide her with proof if her concerns about the windows color. She was confused as to why the brochure had the color listed as 'Desert Sand' and I had referred to the color as Tan. We also provided her with all requested information needed to insure she had selected the desired windows before she placed a downpayment ordering the said windows.

  In response to you **** ***** complaints about the window performance I have included the most recent International Residential Code requirements. The attachment named "standards3" will show what regions regulations we follow; and attachment "standards1" shows the required rating for that region. Stephens County Oklahoma is located in region 3 of the map and has a U-factor requirement of 0.38 and a SHGC of 0.30. ********* windows, shown in attachment *************, exceed these ratings by a factor of 0.07.

  The concerns about the windows include the "clean 'cuts' or corners" and "damage to the seals". First, the corners do have visible welds. This is standard on all the vinyl windows we sell. Attachment "show2" are the windows in our show room and they have the same visible welds. Second, the damage to the seals. The only evidence we have seen of this is a photo of a drip rail with a rectangle hole cut in it. That hole is so water can escape the window seal. I was unable to attach this file and can provide if needed.

  The final complaint of no response is unfounded as we have e-mail correspondence requesting she contact us to schedule her install and resolve any complaints. 

  Thank you again for allowing a response to these claims. We hope to get this resolved in a manner that will satisfy all parties involved.

   

  Customer response

  03/12/2024

  Please see attached communication with project manager about energy ratings. The energy ratings provided to me by **** ****** (original project manager) was what I was going off of when I placed my window order. In his email, he provided documentation of *** ***** window ratings as well as the statement *** ***** windows "exceed Oklahoma Standards." As you can read within the emails to ******* these statements were false and misleading as the windows did not meet the southern region requirements for Oklahoma. As if now, I contacted my credit card company who in turn have refunded my down payment on this order as they see this to be a misrepresentation or fraud regarding how this company advertised and sold their windows to me. ****** also mentioned that the glass in each window could be replaced but *** ***** could not place the energy ratings on the window because of 'legal issues.' This is also in the attached email provided for review. I also find it odd once I mentioned the windows would be inspected by an energy auditor as required by the IRS for energy credit tax credits, they revealed that the windows would not meet the requirements for the southern region (as noted in the last email I received). 

  

  Business response

  04/09/2024

  Thank you for allowing us a rebuttal in this situation. We are confident that we have provided **** ***** with adequate information and explanation for all requests. The product we provide, *** ***** Brand Windows, is the best available window in its price point. The windows I sell exceed all performance requirements of the state of Oklahoma IRC requirements.

  In response to you **** ***** complaints about the window performance I have included the 2024 International Residential Code requirements. The attachment named "standards3" will show what regions regulations we follow; and attachment "standards1" shows the required rating for that region. Stephens County Oklahoma is located in region 3 of the map and has a U-factor requirement of 0.38 and a SHGC of 0.30.  ********* windows, shown in attachment *************, exceed these ratings by a factor of 0.07.

  The windows sold to **** ***** are the same windows displayed in my show room. Mrs Kymes had many opportunities to inspect the windows personally. The windows exceed the rating we are required to meet* **** ***** provided the Energy Star Ratings, which are not a standard of production or a requirement of new window to be installed.

   

   

  Customer response

  04/09/2024

   
  Complaint* ********
  
  I am rejecting this response because: I have submitted additional documentation illustrating the company did make a mistake. They have refunded my deposit money for the windows purchased in Nov 2023. I reject the response because the statements provided are not accurate and do not align with the company's most recent response. However, I am glad they deemed it appropriate to refund my deposit. I was provided inaccurate information by the original salesman and believe he intentionally mislead me. Again, I am glad the company provided an ethical response, and I am glad I had all communication in writing for validation and proof. 
  
  Sincerely,
  
  ***** *****

  

  Business response

  04/10/2024

  I received conformation from our accounting department that **** ***** was issued a refund check* **** ***** filed a fraud claim with her credit card company before the check had been issued. When she received the refund check from us she contacted our account and was told to void the check as her credit card company had already refunded her money. 

  

  Business response

  04/10/2024

  I at no time misrepresented the product we were providing to **** *****. See attached sales quote, hand written order form, and order book showing the product I sold to **** ***** was the product represented in the quote. *** ***** Brand Vinyl windows with Low-E Glass.

• Initial Complaint

  06/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The business lists a number of things they do when turning on sprinkler systems on their website which include checking backflow and checking controllers. Within a week of turning them on I reached out as our controller was running at random times during the day and our backflow was leaking. They are trying to charge me for a second time when this was an issue from the beginning.

  

  Business response

  06/22/2023

  June 22, 2023
  
  
  
  RE: Taylor ******
         **** * **** ****** **
         *** **** ** *****
  
  
  Customer contacted us on 6/19/23 by email and questioned why we charged $****** to come out on 6/12/23 for Irrigation system per invoice information what we did (to clean debris out of the PVB to stop leak and reset timer. Had to run times cleared one left timer set to run, we charged him $******.
  
  On 4/10/23 we went out and turned the irrigation system and checked the system and reported the back flow to City ** *** *** the charge was $***** of which he paid. What we do on the 1st visit is to check the system:
  REPAIR & ADJUSTMENTS                   SMART TIMERS
  BACKFLOW CERTIFICATION               RAIN SENSORS
  BACKFLOW REPAIRS                           FLOW METERS
  
  He had us come back out on 6/19/23 and from 4/10/23 to then he had other issue that would be chargeable. He would not take my calls and would only communicate with me by email. I reviewed and removed the charge of $****** as a courtesy. I have also attached his two invoices and a copy of our irrigation information I hope this helps to answer this filing.

  Thank you

  Susie ********

  ************

  ****************

• Initial Complaint

  09/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My father has gone a week without a working toilet and shower. We contacted Reddi Industries Friday, September 2nd, to fix it. On Saturday, September 3rd the technician David ***** came out. He looked at the problem and said he couldn't fix it. A second technician was scheduled for Monday, September 5th. The second technician, David *********, came out with a partner. He looked underneath the house. He said there was a leak. He said he could fix the issue. He went to his vehicle to come up with a quote. We were quoted $**** for him to fix it. We scheduled him to come out on Wednesday, September 7th. When David came out to fix the issue, we thought he would actually fix it. It turns out, he didn't install the piping correctly underneath the house. He didn't even bother to fix the bathtub. He didn't even bother to run the line and set the toilet. The bathtub was included in the quote. We were charged $******* for a service that wasn't done correctly. We found out on Thursday, September 8th, that David didn't do his job correctly. Luke looked underneath the house and took photos on his phone. He was the one who told us David did do his job correctly. Luke couldn't run the line or set the toilet. He contacted his employer and told them what happened. We've been trying to resolve this issue since Thursday. No one has called us back. I've been hung up on four times today by Reddi Industries employees. Reddi Industries would rather hang up on us and not return our phone calls. Reddi Industries knew that David did not install the piping correctly. They have the photos that Luke took on his phone. He even showed them to us. They knew he didn't fix the bathtub. They knew he didn't complete his job. They knew this and they still cashed the $******* check anyway. ************************************ They knew and we still have no working toilet or shower in the bathroom. We have not received an invoice from them that shows what we were charged for.

  

  Business response

  10/13/2022

  Business Response /* (1000, 5, 2022/09/12) */ The customer, we had been dealing with was Larry ****** he had been our customer since 2019, and Malissa ****** is his daughter. Our office had tried to reach out to Malissa ******, without getting her, we continued to try. On Friday 9/9/22 our office talked to her and let her and Larry know we were very sorry about this and we will be refunding back the full $******* check for the plumbing job done by David *********. We did explained that as soon as the check clear his bank, we would be issuing a full refund back to Larry ******. We also offered to send a different plumber out to fix job and she declined the offer, said they would be getting a different company. Malissa was the one calling on behalf of her father, and this was explained to her, we also apologized to her about this. Please let me know if we need to provide you anything else. Consumer Response /* (3000, 7, 2022/09/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was told on September 9th, 2022 that we would be getting the full refund of $********. Reddi Industries says they, "Have to wait a certain amount of business days to make sure that the bank has cleared the check and it doesn't come back." According to the bank statements, the check cleared on September 9th. We waited a week and no refund. It looks like we will be waiting another week for them to actually do their job and process the refund. I'm tired of dealing with this company. Business Response /* (4000, 9, 2022/09/19) */ The check for $******* was mailed out to the customer on 9/16/22. As explained we had to wait for the cha check to them. It takes up to 4 business days for a check over ** to clear which is standard for most banks and we have no control over that. I told her that we were sending in immediately or they could come pick it up if they wished but she did not reply. I hope this helps to answer any outstanding questions.

• Initial Complaint

  02/17/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On 2/3/22, I called Reddi Industries as i did not have running water. It was cold that day as we had just rec'd snow the day before. I let my water run during the night and had water in the morning but not at noon. I specifically told Reddi that I did not know for sure what the problem was. A plumber came out about 3:45pm in the afternoon by the name of Ryan who was pleasant and trying to be helpful. However, he ran a large heater blower in my garage for almost an hour and nothing happened. He said that it usually doesn't take more than 45 minutes even under a mobile home. i stated to him that I was thinking something else was wrong and asked if it could be an issue with the city meter. He said that no, if that were the case, my neighbors would be having problems. He never offered to look at the meter nor come into my home to check anything. He pushed me to continue with the heater even though i was hesitant. After another hour, the heater ran out of fuel and he was gone for about 30 minutes getting more fuel. I again stated that I did not think this was the problem. He insisted that it was. After another 30 minutes or so, he said that he would stop the charges and let the heater run while he went to his brother's house in town and come back later. By 7:30 pm, I called him and said that this was crazy and to stop; that this was definitely not the issue. I still did not have water. The next day, I called the city of ***** again & workers came out to check. They immediately saw that someone shoveling snow the day before had hit the water meter lid and broke the seal. Inside, the meter had frozen with snow/ice all around it. They changed out the meter & within 10 minutes, I had water again. Reddi Industries is charging me $*** for Ryan's time. However, I still did not have water nor was the problem diagnosed. I have attempted contact with "Suzie" to resolve the issue: 2-4-22, 2x 2-7-22, 2-10-22, and 2-16-22. I am willing to pay *** for service call, but not ***.

  

  Business response

  03/22/2022

  Business Response /* (1000, 5, 2022/02/22) */ We are very sorry this happen, it was some miscommunication in our office. We have removed the invoice. Consumer Response /* (2000, 7, 2022/02/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I recd a phone message from Reddi Industries on 2-19-22 stating that they would take $*** from the invoice, which is different from what this states but I am willing and indeed have already paid the service call of $***.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩