ComplaintsforMr. Nguyen Lawn Mowing & Landscaping Service
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Complaint Details
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Initial Complaint
08/09/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
We hired Mr. Nguyen to provide mowing services. While out of town on vacation, he came to our house and demanded money, claiming we hadn't paid for 2 months (June-$*** and July-$***). Since we weren't able to verify the information at the time and in order to get him paid timely, we authorized a family member staying at the house to pay what he claimed we owed and ******* money to our family member to reimburse them. Upon returning home, we discovered we had paid and Mr. Nguyen had cashed a check for June and he hadn't invoiced us for July (we thought given the timing this might have come while we were gone). We called him demanding an explanation and informed him his services were no longer needed. He explained his son cashed the check without telling him and they would work off the overpayment. We again informed him that his services were no longer needed and we just wanted to be repaid what he owed us. He showed up at our house and provided the missing invoice for July, but demanded copies of our bank statement showing the cancelled check. He would not accept print screens showing the cancelled check. We mailed this to him over a week ago and we've had no response. We will be sending certified today. We understand that accounting mistakes happen which is why we accepted his word that we owed the money and attempted to get him paid as promptly as possible, but now having provided him with the information, we want him to admit his mistake and pay us the $*** he's now been paid. We are owed $***. The check was cashed at ***************** near ************** in *******.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.