Business ProfileforMaximum Outdoor Equipment & Service, Inc.
At-a-glance
Customer Complaints
1 complaints closed in last 3 years
0 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Products & Services
Business Details
- Location of This Business
- 1002 S West St, Wichita, KS 67213-1628
- BBB File Opened:
- 8/4/2005
- Years in Business:
- 35
- Business Started:
- 11/3/1989
- Business Incorporated:
- 11/3/1989
- Accredited Since:
- 10/1/2002
- Type of Entity:
- Corporation
- Hours of Operation
Primary
- M:
- 8:00 AM - 5:00 PM
- T:
- 8:00 AM - 5:00 PM
- W:
- 8:00 AM - 5:00 PM
- Th:
- 8:00 AM - 5:00 PM
- F:
- 8:00 AM - 5:00 PM
- Sa:
- 8:00 AM - 1:00 PM
- Business Management
- Luke Witte, Office Accounting Manager
- Contact Information
Principal
- Carl Witte, Owner
Customer Contact
- Carl Witte, Owner
- Luke Witte, Office Accounting Manager
Industry Tip
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Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
07/23/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Joe W
1 star07/02/2024
Maximum Outdoor Equipment & Service, Inc. Response
07/03/2024
Hi Joe,
We understand your frustration that the part has failed again. Standard repair warranty and parts warranties are 90 days. Manufacture warranty on wear items such as bearings and belts is 90 days. Typically if a bearing is faulty it will fail within the first few hours of use. Your brought your machine in on 5/31/24 almost a year after the first repair. At that point we were two weeks behind. We called on 6/4/24 leaving a message of an estimate being ready. You did not give us a call back or approve the estimate until 7/1/24. The machine is scheduled for 7/3/24. This repair is to replace the bearings, shaft, belt, and bearing holder plus labor.
Additionally attacking the character of our employees will not fly, calling them drunks, pot heads, and fat creeps is not professional or needed. Our employees are held to high standards and are individuals just like yourself. After you pick your unit up we ask that you not return to either or locations for any further repairs or business.
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