ComplaintsforAW Meat House
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Complaint Details
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Initial Complaint
07/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a hog from them on June 12th with no cured meat. Was told when it would be ready and called to verify on that date (because things happen). We were told we are running really far behind and it won't be ready for another week. Called the next week and they can't find the order or figure out what happened to it. We were promised it would be ready for pickup that Wednesday. Called and was told it was ready, the meat had been paid for, drove out there and "OH, were sorry, we can't find the meat". Talk to a manager and was told it will be ready by Thursday. Call on Thursday, no sorry it isn't ready". Promised it would be ready by Friday. Called on Friday, no I'm sorry it isn't ready but it will be by tomorrow. Called Saturday and "No, I'm sorry, it isn't ready but Call next week. The business is closed on Sundays and Mondays. Gave them an extra day and didn't call Tuesday. Called Wednesday and was told yes, your order is ready and is laid in full, we are open until 6 today and you can pick up anytime. Drive out there after work. Go inside and they can't find the order, then they say oh here it is but you have an unpaid balance for the cured meat. We didn't order any cured meat. So I call my family to confirm the order. The lady at the front started taking other phone calls and serving other customers. I was just shoved aside. Eventually they got back to me and finally found the order. Said they will have it right out and that it was paid in full. my daughter sat in the car with my kids for 25 minutes. I called called to make sure she got the meat picked up, since there was an issue with the order. They never brought it out. I called and was told...." We have lost the hog, we can't find it". My daighter went in and there were 5 people in the front lobby. They were not going to tell her just let her sit out there and there has been no attempt to make it right. No apologies and they would not put me in touch with the manager or owner.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.