ComplaintsforGladiator Law Marketing, LLC

• Initial Complaint

  12/08/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  If you want to hire the website designer equivalent of an "absentee landlord," go ahead and hire Gladiator Law Marketing. While their employees **** ****** and ****** ***** used to be very helpful in the past with the time to time maintenance issues that come up (usually from their own design flaws), lately their CEO **** ****** has come down like a wet cloth or a sledgehammer, totally ignoring the cries and screams of his customers when they desperately need some TLC or even minor assistance (always paid of course) to the point where you wonder if he is some kind of sadist or something. In my case, my law firm website has been down and out going on 1 week now, and I have desperately reached out to not only these people, but my website host Network Solutions and other contractors. All of them got back to me with helpful suggestions except for the actual creators of the problem, "Gladiator Law Marketing" when it was revealed that their "custom designed theme" for my website was either defunct, old, needed updates, or some much needed maintenance (always paid of course). But while my business dies, our finances are falling, and "Rome burns," **** ****** and his team from Gladiator Law Marketing, like Emperor Nero, plays the fiddle while watching Rome burns to the ground. They could care less. Be warned, and be guided accordingly, as they are not cheap, either.

  Business response

  12/08/2023

  *** ********* is not a subscriber to our monthly services. We designed his website many years ago and *** ********* hired other providers for the monthly management of the website. At times, *** ********* has experienced problems with the website and asked us to help resolve those problems when his paid vendors could not.

  Most recently I received a voicemail at 6:40 PM, after we have closed for the day. *** ********* mentioned some previous emails, which none of our team has received, and that he is having problems with his website. We received 6 emails between 7:27AM and 7:32 AM the next morning, before we have opened. I then received a phone call at 8:45 AM from the BBB notifying us of a complaint.

  We do not have an on-going agreement with *** *********. We do not have the staff required to support *** ********* which is why we have not entered an agreement with him and he found other vendors. We have been clear with *** ********* that we are not the right vendor for on-going support. While we have helped in the past when these other vendors have not been helpful, we have not been given the opportunity this time as all requests have come in last night or this morning outside of our business hours.

  Presently, 20% of our staff is out sick. Additional staff are out on holiday leave. Despite the staffing shortage, we are still willing and able to help but we may not be as quick as we have been in the past. If *** ********* is not getting the support he needs from the other vendors he is presently contracted with, we strongly suggest he find new vendors. We continue to suggest that he move his website to a better hosting platform more suitable to business use. Should *** ********* still need our help, we can troubleshoot the existing problem but he needs to find a better long-term solution. We have not and do not offer the monthly support he needs.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩