ComplaintsforA+ Home Improvement

• Initial Complaint

  02/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  A+ installed a roof on my home with a 5 year warrant the roof has started leaking after 3 years around my chimney onto my ceiling called them and they said the insurance company didn't give them enough money I guess to do the job right I though that's what their quote was for anyway they seem to help me at all asked to speak to the owner and he will not call me back I guess they want me to pay to have it fixed

  Business response

  03/07/2023

  From: A Plus Home Improvement ****************************
  Date: Tue, Mar 7, 2023 at 11:41 AM
  Subject: Complaint ID 19492915
  *** **********************

  
  
  To Whom It May Concern,
  
          This is in response to the complaint against A+ Home Improvement by *** ***** *****. *** ***** called our office about a leak from a roof we installed in 2019. He stated that the leak was at his chimney and he had another roofing company come to take a look at the leak and they determined it was the chimney flashing that was causing the leak. We looked through *** *****’s file with us and we were contracted to do the roofing work per the estimate from his insurance company. We have the estimate from his insurance company and they did not pay to replaced the chimney flashing. Therefore, we did not replace the chimney flashing, so it would not be covered by our 5 year labor warranty. We have explained this to *** ***** a few times now and have let him know that if he would like to call and speak with his insurance company and have them give us a call, we are willing to work with them on this matter.
  
  
  Thank you

  Customer response

  03/08/2023

  
  Complaint* ********
  I am rejecting this response because:I have  the insurance  paperwork that showed they paid  over a hundred dollars for flashing in which they  installed  none they  just used the old flashing that was there talked to the  owner and he said since  I  filed a complaint he's not  going to take care of  his warranty and I  got it fixed  for 1275 last week and  they should  at least  pay half if not full
  
  Sincerely,
  
  ***** *****

  Business response

  03/14/2023

  I have attached a copy of the estimate from the insurance company for the claim for *** *****. He stated that the insurance company did pay for the replacement of chimney flashing. The insurance company did not in fact pay for chimney flashing replacement. Thy paid for pipe boot and pipe jack/split boot flashing, but it does not show them as paying for chimney flashing. As we stated previously, if *** ***** would call his insurance company and find out why they did not pay to replace the chimney flashing and have the insurance company call us, we would work with them. We were contracted to replace what the insurance paid for. They did not pay to replace chimney flashing. We are not responsible for covering the chimney flashing as we were not contracted to do so.

  Customer response

  03/14/2023

  
  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ID ********* *nd find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩