ComplaintsforPaul Davis Systems of Tri State Area Inc.

• Initial Complaint

  04/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Paul D**** was sent to us after a house fire on 6/1/23. They were to discard damaged items or pack away non damaged items and inventory it all. They stored the salvageable items. They submitted photos of the nonsalvagable items to insurance. Insurance then sent them all to me to go over and tell them what were in the photos. I have still not received payment for all of my items due to this. The construction took much longer than expected. We were told 5 different move in dates but finally moved back home on 3/31/23. We were informed that they would not be able to bring us our belongings until 4/3/23 or later. We were expected to live in a home with no couches, beds, televisions, toys, or dishes for a few days. We instead rented a truck and picked up our belongings. Headboard was damaged by Paul D**** Employees during the move. It was accidentally knocked over. When all unpacked, we noticed that they were many items that were not accounted for such as valuable power tools. We were asked to send them a list of damaged or missing items and they would compensate us for them. We have still not heard back. The plumbing was not inspected until we were moving in and they found the leaks from the pipes freezing and cracking. We did not have water for 3 days. Work is still not complete. Dishwasher is not mounted. No ceiling in my downstairs bathroom. It was torn out for plumbing but they were not supposed to do any other work in the bathroom, yet the faucet in shower is broken and not usable and there is no water source to my toilet. They drywalled over the vent to the downstairs. None of the vents have registers. Front door does not close unless deadbolted. No smoke detectors were installed. The railing on the stairs has not been installed. The butcher block in the kitchen was never stained/sealed. There are still holes in drywall and drywall that has not been finished/painted. No one has been to house since 4/10. I brought up concerns on 4/17 and have not heard back

  

  Business response

  05/04/2023

  The Paul D**** project manager will contact the owner to confirm in writing the punch list of items to be addressed. The 3/31 move in date was not a completion of work but to address the ALE being incurred.  Paul D**** acknowledges additional work is still needed to meet completion. Per the customers availability, a crew can be made available the week of 5/7 to work on those items.  Regarding content items the division manager will make contact to address any damaged items. 

  Customer response

  05/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as it is actually completed. 
  Regards,
  
  ******** ******
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩