Business ProfileforPawsh Pet Salon & Spa

Pasha Pet Salon lost my 5 years of business today (two years with my miniature schnauzer, 3 with my English Bulldog, Dozer) after finally having enough of the poor customer service, extended wait times, not answering phones and most importantly outrageous cost increase. Over the past 8 months the wait times have went from an hour and a half to 4 hours due to them being short bathers/assistants, they never answer the phone, their attitudes are very poor, and prices have went up gradually from $55 to todays price of $79. They lady said I was being charged extra for his temperament (which has NEVER been an issue before) and an assistant fee due to him needing an extra groomer because they claim he was tangled which I highly disagree with as I just bathed him and detangled him 3 days prior to this appointment. They also normally have bathers/assistants but are down as they state in their appointment reminders which is causing longer wait times, so I’m not sure why that should be at the cost of the customer. Its a shame what has happened to this place, but don’t bring your pet here unless u want to wait 4 hours, be overcharged for a mediocre haircut and be treated with poor attitudes. I originally posted this review on google and the owners response solidified why I will no longer be using or recommending them to anyone. The owner stated my dog has had behavior issues since first visit two years ago which was NEVER brought to my attention or reflected in my previous charges. Actually I’ve asked almost every time how he did and the groomer said “he is always such a good sweet boy” She also stated he takes extra time although there have been several times I have walked in after two hours of his original appointment time because they don’t answer the phone and they hadn’t even started on him yet.