ComplaintsforOne Choice Mechanical, LLC

• Initial Complaint

  02/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 1/15/24 One Choice Mechanical did a service run to my house to see why my furnace wasn't working. The technician said the problem was a clogged filter and he took the filter out. He didn't have another filter to put in so he just left the filter out. He said I would only be charged for the time it took to change the filter. When I received the bill, they charged me $263. $90 for the service run (which I don't mind paying) and $173 to change the filter. I called them and explained that I thought the charge was excessive and that I didn't feel I should pay the full amount because he didn't provide the full service that I was charged for (I wouldn't have said anything if the charge had been reasonable). Instead of providing a filter and putting it back in he only pulled the filter out (he was at my house for 11 minutes total). When I called back they changed their story and said he cleaned the flame sensor and that's why I was charged $173. I explained I didn't give him permission to perform that service and if he would've told me how much it cost I would've declined (my furnace is 4 months old and didn't need it). On the second page of the invoice it says: "I have been informed of the work to be performed by ***** ****** and its cost shown above. I agree to this total and to payment of that amount according to the following terms:" Where a signature should be it is marked "N/A." I have been nice about this and called 5 different times to try to come to an agreement. The last 3 times I was told they would adjust my invoice but yesterday I was told they wouldn't and were demanding full payment. I don't mind paying the $90 service run charge and a reasonable charge for pulling out the filter, but being charged $173 for someone doing 1 minute of work and only doing 1/3 of the work that I was charged for is unreasonable. Thank you for looking into this

  

  Business response

  02/08/2024

  Thank you for your feedback on your recent experience with OCM. We value all input as it aids in improving our services. We apologize for any confusion during your appointment. To explain, we scheduled your appointment to match the special pricing structure provided to your company, resulting in a misunderstanding about approval protocols for work. Our technician, assuming your father was a tenant, proceeded without informing him, as per our standard procedures with any work under the set dollar amount. We regret this oversight and any dissatisfaction with our pricing. We appreciate your patience and commitment to resolving concerns. Feel free to contact our customer service line at ***** ******** for further discussion. We're grateful you brought this to our attention and hope to serve you better in the future!

• Initial Complaint

  08/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hired Choice One (C1) to install 2 new units at a house on ******** Pl. During renovations, the house has remained vacant. Units have been installed but delayed the upstairs unit & install is not complete. 9/2021, C1 informed me that no power to the upstairs unit. On 10/8/21, I notified to my electrician (****). Wire was purchased & installed & C1 was notified. I scheduled another meeting on 11/11/22 for both contractors. C1 tech claimed that there is still no power. **** explained that power is present & to use a meter. C1 explained he didn't have one. **** allowed C1 to use his. At that point, C1 confirmed power but the unit's panel indicated failure(s). C1 needs to return & make corrections & start the unit. I assumed C1 returned & completed. 8/1/22 my realtor called showing the home & the upstairs unit isn't cooling. I notified C1 & scheduled C1 to correct. 8/3, the buyer had a home inspection & saw C1 working on the upstairs unit. 8/4/22- 3:00 pm I walked into the main room, 2nd BR & basement flooded. Drywall on 1st & 2nd floors was falling. I immediately called C1. They said that they would have someone there later that evening. I expressed that the floors were soaked & needed immediate attention. 6:00 pm both the **** ***. & Owner ******* of C1 arrived. Unit was corrected by C1 ***** & would have damaged repairs start tomorrow. 8/5/22- I met the repair tech. Said he could not start because the “repaired” unit continued to leak all night (no plug in drain pan) causing additional damage. Later, C1-***** sent me a text that he would only fixing the ceilings because they were not notified that the unit needed a "startup". NOTE, the work order specifically states Start up & completion. Several failures by C1 techs & the owner occurred causing the stated damage. To date only the ceilings have been repaired but the upstairs unit has not been turned back on with no response or returned calls or text after additional requested floor repair.

  

  Business response

  09/16/2022

  We are very glad that the resolution to this issue provided enough satisfaction that you attempted to withdraw your complaint from BBB, even though they would not allow you to remove your own words. We will use this job for future training measures to ensure it does not happen again. We apologize for the inconvenience but again are very glad that the resolution met your expectations for the situation. We look forward to continuing our relationship with you.

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