ComplaintsforParty Town
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Complaint Details
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Initial Complaint
08/19/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I was coming into party town on July 8th as I was getting out of my car there’s a broken **** ***** bottle right when I get out in the next parking spot to me don’t know how long it had been there. I go into the store was in looking at the checkout lane there is 3 people standing around and only 1 person was at the register. It was also a little shocking to me that I was walking through the aisles and a two gentleman was standing at the front and started walking towards the register but was using a lot of profanity and was joking was hearing one behind the register calling the other man a B***h and then was dropping the f bomb in every sentence. Some people would like to go shopping without hearing that. And as I was grabbing my item and heading to grab a snack I overhead it again but this time he was saying it to a woman who was standing near him at the register and called her a B***h right at the register. When I heard enough I went up and asked for a manger to come up. His reply is someone will be up here soon enough as i wait for almost 10 minutes for a manger to come up front and looking mad she asked me what my issue was I explained and she gave him a look and told me it would be handled and I checked out and left since then I have been in there twice and it hasn’t gotten any better that store has basically become an adult Jungle gym I have seen these employees drinking while behind the register now i understand if your on break but hiding in the aisles and taking a few shots and coming back to the register is not the best place while on the clock and neither is taking the shot right at the register with a customer there. He was still checking customers out. This is the final straw for me as a customer something needs to be seriously done at that store. Not payin go attention to customers is a problem having customers walk out is a problem. This place needs to be looked into
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.