ComplaintsforPerformance Plumbing, LLC
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Complaint Details
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Initial Complaint
01/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was recommended to this company by my house builder. We hired this company to supply a 1700 water line to my house. I had to dig the ditch for them and they bought pipe, connected it and threw it in the ditch. They did not support the line or fill it for possible leak issues ( like with sand or gravel ). The line has been fine, but their connections have caused two expensive bills for my family. Their first connections failed and dumped 130,000 gallons of water before my water bill came in. This was at the water main. I then had another leak at their connection at my house. The company did come fix their connection at the main, but they charged me and it was because I had already dug it up myself. This was a $650 water bill and $230 repair bill with my labor. Then the house line connection broke at their faulty connector. I texted the owner of the company and he blamed it on a rock breaking the connector, a metal connector not the line itself. There again no response to helping fix. I will have another water bill, $350 company bill to locate the leak and another bill for the dig and fixing. Have recieved the fix bill yet. The company had no warranty for their design connection flaws. I have one a couple more connections on the property by them that will probably also have issues.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.