ComplaintsforCecilian Bank
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Complaint Details
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Initial Complaint
03/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Had went in to set up a bank account had to transfer over money to a new account they had an old close account as I was once a member did a ach transfer funds were available had to wait 1 business day still had a hold on funds waited till the first day of the week came in made a new account was able to get a memo for cash but I was still not able to use a debit card was told “funds “ will be available next business day also told me I had to pay $10 a month to use an account at the bank witch I had never paid before or I would have transferred money to a different bank and set up an account with them my debit card still does not work I have no funds to use to pay for billsBusiness response
04/04/2024
We are writing to inform you we have received a complaint numbered ******** from one of our customers. We have taken prompt action to address the issue and have responded directly to the customer.
However, please note that we are unable to share the details of our response with BBB due to the sensitive nature of the information contained therein. Our priority is to always protect our customer’s privacy and confidentiality.
We want to assure you that we have thoroughly investigated the matter and have taken steps to clear up any misunderstanding that may have arisen. We appreciate your understanding and cooperation in this matter.
If you have any further queries or concerns, please do not hesitate to contact us.
Thank you for your time and attention.
**** ********
SVP Compliance & CRA Officer, CRCM
P* ***** ******** * *********************** *** **** ***** ****** * ************** ** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.