5 Customer Reviews
Review from Tanya H
1 star10/30/2023
Bought a bed from here , was to be delivered and set up ! Nope did not happen spent 5700.00 to be hung up on twice by headquarters and bed got delivered to local hardware store then I had to go pick it up ! It’s sitting under my house right now ! I’m in a dispute with my card company ! Sleep outfitters can have this headache back !!!!! And customer care is a joke !Review from Allie R
1 star05/09/2023
Shady business, ethics at sleep outfitters on bypass Road. Here’s the story… last night I purchased a mattress box spring set for $1371. The contract was written, and in their computer and we confirmed it numerous times. The young sales person gave me the memorial day sale price, but I couldn’t pay for it until today when the actual sale began. When I phoned the store, today, Mr. Newsom, the store manager said that the sales person gave me the wrong price and wanted me to pay an additional $300+. That is a lot of money for a family in these tough times. I asked them to honor their written agreement, and he would not. This constitutes shady business ethics, and I plan to protest to the corporate office. By the way in 2022 sleep outfitters made $110 million. So be careful neighbors of their shady business practices.Review from KaiKai J.
1 star01/21/2023
Ref: Store #79 at 4420 Kent Road, Stow OH: The products in the showroom used as demo mattresses are not representative of the mattresses delivered. Manager Doug Kershner was disrespectful and responded sarcastically to my concerns and suggestions. When I commented that maybe the display mattresses needed to be upgraded, Doug laughed loudly and derisively. I told him he had better stop laughing because there was nothing funny about the situation. He laughed some more and told me he was the manager. This was extremely unprofessional and antagonistic. Their mattress exchange "guarantee" is pointless and there was no satisfactory resolution to my having spent nearly $1,000 and being entirely dissatisfied. Of course the sales pitch had been great, but if there is a problem you are out of luck. Disgraceful lack of customer service.Review from Scott A
2 stars09/09/2022
Delivered me a damaged boxspring which had been opened and taped back up and a mattress which had a seam coming apart. They replaced the boxspring but I no longer trusted them to replace the mattress.Review from Jeannette M
1 star12/11/2021
It needs to be zero starts!! I have left 2 Google reviews and thru deleted the 1st one. what a shady corporation this company is. My mattress has numerous threads that are loose. And this is how it came and I paid over $3400 for mattress that will probably continue to loosen up as the mattress is laid on. I have not had goodnight of sleep since my purchase on 11/24/2021. This is the worst mattress I've slept on, it sinks in and I think I would rather throw it away then sleep on it. Thanks for not contacting me again. No contact from corporate office. But can delete my review.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.