ComplaintsforPersonality Lab
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/23/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was lead to put in my information for a personality test at ************************************************************************************************************************************************* Upon entering I did not receive any test, or any account information. I have tried to reach out to dispute charges or cancel and the email is a bounce back and the phone number is a recorded scam message. I have received several unauthorized charges from this business since then, more than 10.Initial Complaint
06/28/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I went on their website personalitylab.net and paid for a **** ****** test for .95 cents and they charged my account $29.95 one day and then they charged my account the next day or $29.95 and then the following day they charged me $4.95. I want a full refund and I had to close that card and order a new one so they wouldn't charge my card again. When I called the number for customer service which is 2027514073 some Indian man answered the phone. He said he will cancel my account and give me a refund of the $29.95 but he couldn't refund the $4.95. The first charge my bank Chase stopped thank God.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.